Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Amazing phone
on October 28, 2024
Posted by: Jaycard
[This review was collected as part of a promotion.] Galaxy AI is the best use it for work and personal task.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In love with Samsung ZF5
on October 28, 2024
Posted by: ZFoldFanGirl
[This review was collected as part of a promotion.] I switched from the Samsung S line to the Z Fold 5 and I was always a Samsung girl from the S7 and up and them phones are great still. There is nothing comparable to my ZF5. This phone is the EVERYTHING. I will never switch back.
1st: I love the narrow size of this phone when folded. Im a female with small hands and so i would chose this over a wider screen. The ZF6 I will upgrade to as it's still narrow but with a little more looking room. Note: Samsung please don't go wider
2nd: This phone is my personal assistant who never let's me down. Remember everything. Never runs out of space
3rd: AI: I love you. All the Xtra ways to play makes my device more then my personal assistant it's my enjoyment and fun when I need a break
4th: This phone has made my beloved S8 tablet pointless and collecting dust. ( I'm still in love with my S8) but I think I will be moving on to Samsung laptop book 5 as she will be needed and used more and I can't wait to get it
Now i think I'd like a more upgraded camera but I'm not willing to lose my use of the SPen
SPen: an amazing feature that makes this phone into a all in one right in the palm of your hand
I will never choose a different foldable nor go back to any other phone because I'm not only a die hard Samsung fan I'm Samsung ZF fan can't wait to get the ZF6
1st: I love the narrow size of this phone when folded. Im a female with small hands and so i would chose this over a wider screen. The ZF6 I will upgrade to as it's still narrow but with a little more looking room. Note: Samsung please don't go wider
2nd: This phone is my personal assistant who never let's me down. Remember everything. Never runs out of space
3rd: AI: I love you. All the Xtra ways to play makes my device more then my personal assistant it's my enjoyment and fun when I need a break
4th: This phone has made my beloved S8 tablet pointless and collecting dust. ( I'm still in love with my S8) but I think I will be moving on to Samsung laptop book 5 as she will be needed and used more and I can't wait to get it
Now i think I'd like a more upgraded camera but I'm not willing to lose my use of the SPen
SPen: an amazing feature that makes this phone into a all in one right in the palm of your hand
I will never choose a different foldable nor go back to any other phone because I'm not only a die hard Samsung fan I'm Samsung ZF fan can't wait to get the ZF6
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i ever have
on October 28, 2024
Posted by: DiepTranfolddevice
[This review was collected as part of a promotion.] I'm a loyal samsung fan over 10 years, this is the best fold device I ever have. I am still using until I have a change (extra money) yo get the new one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold life
on October 28, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy fold is the best phone ever love the versatility
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but not perfect.
on October 28, 2024
Posted by: Netman
[This review was collected as part of a promotion.] I replaced my Galaxy S21 with the Galaxy fold 5 recently.
Although, there was a noticeable increase in processing time amongst other gains like memory, some aspects were compromised.
The front screen landscape appears to not be as forgiving when it comes to speed texting. Especially, if you have larger fingers! I often find myself mis keying in characters.
The rear cameras aren't as feature robust as on other current flagship models. I've been told this was due space limitations involved with the fold design.
All in all, I would recommend purchasing the Fold 5 for now but, I believe future generations will prove to be more useful.
Although, there was a noticeable increase in processing time amongst other gains like memory, some aspects were compromised.
The front screen landscape appears to not be as forgiving when it comes to speed texting. Especially, if you have larger fingers! I often find myself mis keying in characters.
The rear cameras aren't as feature robust as on other current flagship models. I've been told this was due space limitations involved with the fold design.
All in all, I would recommend purchasing the Fold 5 for now but, I believe future generations will prove to be more useful.
Value
3
Response from Samsung USBy Social Commerce, October 29, 2024
Hey Netman,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you thought of trying out your voice typing feature? You can change your default keyboard, modify built-in keyboards, and change keyboard settings. Here's how: > From Settings, tap General management > Keyboard list and default for the following options: ** Google voice typing: Modify settings for Google Voice input. For your convenience, I have included a link to your device manual for you to reflect back on in the future. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you thought of trying out your voice typing feature? You can change your default keyboard, modify built-in keyboards, and change keyboard settings. Here's how: > From Settings, tap General management > Keyboard list and default for the following options: ** Google voice typing: Modify settings for Google Voice input. For your convenience, I have included a link to your device manual for you to reflect back on in the future. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Written by a customer while visiting Samsung US
Customer Rating
5
Hands down, the best phone I've ever owned!!
on October 27, 2024
Posted by: Zfoldismyjam
[This review was collected as part of a promotion.] I love this phone! It does more then I ever dreamed it would. There is so much to it. With 2 amazing screens you can do so much more then any other phone out there. Plus, with the new Galaxy AI feature, Samsung has made my world so much better. I work at a phone store and I always have customers come in who do not speak english. The new AI translate has made it simple for the customer and I to comunicate!
I don't see as well as most people do so the big screen on the inside is a huge plus for me. I love to read so the screen makes it easy for me to see. The coolest part about this phone is it folds up nicely so I don't have to worry about a irritatingly bulky phone.
So if your thinking about buying this phone or something like it, look no further because it is absolutely the best around!!
I don't see as well as most people do so the big screen on the inside is a huge plus for me. I love to read so the screen makes it easy for me to see. The coolest part about this phone is it folds up nicely so I don't have to worry about a irritatingly bulky phone.
So if your thinking about buying this phone or something like it, look no further because it is absolutely the best around!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wife loves her ZFold5!
on October 26, 2024
Posted by: JOKEMAN
[This review was collected as part of a promotion.] Perfect size and great quality! This phone was prefect for her as she always had a cheap phone in the past. This phone had many upgrades in fact she was learning new things that were years old. It's made her love samsung a lot more and now she'll never have any other brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WOOP WOOP! ZFOLD BABY!
on October 26, 2024
Posted by: SIZ3MATT3RS
[This review was collected as part of a promotion.] ZFOLD BABY! "I SWITCHED" up to the zfold and am absolutely loving it! It's fast and is an absolute game changer when it comes to gaming! The feel of this is solid! Has a great grip! Good weight and balance in hand! Have no troubles computing several tasks at a time even while gaming. And the screen.... ABSOLUTELY AWESOME! In this case size does matter!
Value
5
Written by a customer while visiting Samsung US