Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7 out of 5
4.7
(3,906 Reviews)
Open Ratings Snapshot
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product. 
(
16 out of 19
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5 out of 5
5
My first fold that I love!
on March 22, 2025
Posted by: Drewski85
[This review was collected as part of a promotion.] I switched from a Note 10+ to the Fold 5 and I made a great switch! Love the foldable large screen and so easy to use with the s pen slim! Looks like I will be moving over to the Galaxy Z Series from now on!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5, Drewski! We’re so glad to see you’re loving your switch to the Galaxy Z Fold5! The foldable screen truly transforms how you use your phone. It sounds like the slim S Pen is becoming a wonderful addition to your toolkit. With the new taskbar, being able to keep up to twelve apps at your fingertips and easily switch between them makes multitasking feel seamless. It's great to see you embracing the Galaxy Z series. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the Samsung fold phones
on March 21, 2025
Posted by: Sunnysky
[This review was collected as part of a promotion.] The phone is truly fast and I'm able to multi tasking between office, personal emails while playing around with numerous other apps from finance to movie binging and play games, all at the sametime. The phone seamless works well. And with 3 screens it truly is a work horse. I love this phone and waiting to get to Fold 6 which is even faster and better looking.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 21, 2025
Thanks for sharing your feedback with us, Sunny! It's great to see how much you're enjoying the Galaxy Z Fold5! The fast performance and ability to multitask effortlessly between office work, personal emails, apps, movies, and games truly showcase the power of this device. The seamless functionality and the versatility of having three screens make it a real powerhouse for productivity and entertainment. We're glad you love it and share your excitement for the Galaxy Z Fold6, which promises even faster performance and a refined design. Thank you for sharing your experience! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This device has so many features but has flaws
on March 21, 2025
Posted by: Krazykatt
[This review was collected as part of a promotion.] It's complicated for a person who isn't familiar with the technology yet and it's difficult to understand
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 21, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5. We understand that adapting to new technology can feel overwhelming at first, especially with a device as innovative as the Galaxy Z Fold5. Its cutting-edge features, like the massive 7.6" screen and Multi-Window View for multitasking, are designed to elevate productivity and entertainment, but they can take some time to explore and master. To make things easier, Samsung offers helpful resources, including tutorials and guides, to walk you through the features step by step. The redesigned Flex Hinge and intuitive One UI are crafted to simplify your experience, ensuring the device feels natural and seamless as you get more familiar with it. If you have any specific questions regarding your Z Fold5, please do not hesitate to reach out to us at Samsung Support. We're always here to assist! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone with a huge display
on March 21, 2025
Posted by: MandyY
[This review was collected as part of a promotion.] I got this phone, wondering if it was worth it, with the display seam in the middle of the screen and how it would affect the view. I've now had it over a year, and absolutely love it! I definitely use it more often unfolded than folded, and never could go back to a "regular" sized display screen. The unfolded screen is perfect for when I need to dual display things like my budgeting spreadsheet and calculator at the same time. The unfolded screen is also great for reading books on my Kindle app and when playing various games. I highly suggest this phone!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Mandy! It's fantastic to know that after a year of use, you've grown to absolutely love it. The unfolded screen sounds like a game-changer for you, offering the perfect setup for multitasking, whether it's handling your budgeting spreadsheet and calculator or enjoying books on the Kindle app. It's great to hear that it also enhances your gaming experience. The unique design really sets it apart from regular-sized displays, and it's amazing that it's become such an essential part of your daily routine. Your recommendation truly highlights the innovative features of this phone, and we appreciate you for that! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fold is the best!!
on March 20, 2025
Posted by: Foldmeluv
[This review was collected as part of a promotion.] This new phone boasts impressive advancements in mobile technology. Its sleek design and innovative features are truly captivating. The enhanced durability ensures a reliable and long-lasting user experience. The display offers stunning visuals and vibrant colors, perfect for multimedia consumption. It's a device that seamlessly blends functionality and style across multiple apps.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome phablet
on March 20, 2025
Posted by: Lee1992
[This review was collected as part of a promotion.] Easy to read, fun to use, great camera and notes feature. Battery needs some work
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
FOLD PHONE THAT IS #1
on March 19, 2025
Posted by: ispalompang
[This review was collected as part of a promotion.] nothing to be said for this fold phone, simply the best allaround. dex is very helpful, large screen is very astonishing. everything about this phone you will love. try it so you can really appreciate it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely love the features an the size
on March 19, 2025
Posted by: Lizzabeth
[This review was collected as part of a promotion.] The video quality is absolutely amazing the battery on the phone last longer then you think it would
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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