Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
3
Galaxy models are great but need work.
on February 11, 2025
Posted by: Mandygirl
[This review was collected as part of a promotion.] I have been a galaxy device owner since they came out. I was a dedicated note user until they stopped making it. I was very excited about having the new Zfold 5. Now I will say it's a great phone. My biggest problem right now is that I bought this device a year ago and my screen in the center has a several large creases that stand out. Im very careful with this phone as i have been with all of my phones.
The battery life is good and the storage for this device is adequate. Im a project coordinator so i use my phone for work alot and I do like that I can basically everything on here as I do my laptop.
I realize this may not be a galaxy issue but they don't make decent covers for this and a pen that comes inside the phone would be nice.
The battery life is good and the storage for this device is adequate. Im a project coordinator so i use my phone for work alot and I do like that I can basically everything on here as I do my laptop.
I realize this may not be a galaxy issue but they don't make decent covers for this and a pen that comes inside the phone would be nice.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hey Mandy! Thank you for being a long-time Galaxy device owner and sharing your thoughts on the Z Fold5! We're thrilled to see that you're enjoying the larger screen and the versatility it offers, especially in your role as a project coordinator. Your feedback about the screen creases is important to us. For this, our Samsung Z Assurance program offers a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. Make sure your device is registered with a Samsung account to benefit from this offer. To access this service, visit the Samsung support page, select 'Start a Repair,' and follow the instructions for either walk-in or mail-in service. While this offer focuses on the interior folding screen, we'll ensure that any additional concerns are addressed, providing you with the best support possible. We appreciate your input regarding the S Pen and phone covers, and we recommend checking out the great covers we offer for your device. Your satisfaction means a lot to us, and we're confident that the Z Fold5 will continue to meet your high expectations. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever on my hands
on February 11, 2025
Posted by: Imagina
[This review was collected as part of a promotion.] When I finally decided to switch to Samsung, I discovered a different ecosystem. Over the years, everything started to feel the same—until I found this phone! It's like having a small computer. I'm truly fascinated by how the technology in this phone works. I have everything I need right in my hands with this device! I look forward to seeing more new versions with this same style.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Phone I've Ever Owned
on February 11, 2025
Posted by: Animvl
[This review was collected as part of a promotion.] A first I was weary of the phone due to the thickness and uncertainty of the quality of the foldable screen. After tinkering with it in the store I decided it was definitely worth the upgrade. I don't have a need for a tablet anymore, and outside of a few situations, I don't always need my laptop either. While on a trip to Las Vegas I was able to comfortably watch movies on the foldable screen. As a result I was able to reduce the amount of devices that I needed to bring with me. I don't have to spend the extra money on a tablet either. The Z Fold has easily become my favorite phone I have ever owned. It will be hard to top this model / design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device helps me with business plans that I ha
on February 11, 2025
Posted by: Nainiluv
[This review was collected as part of a promotion.] The stylus is very helpful when my hands hurt. Also when making orders it created the form I need ASAP
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on February 11, 2025
Posted by: Jimmy209
[This review was collected as part of a promotion.] I use my device for streaming and gaming and I love the fact that there is seamless actions across apps making it very easy to navigate between apps while using them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone Everything is perfect
on February 11, 2025
Posted by: Ghostrider1173
[This review was collected as part of a promotion.] I love every feature that has been provided right down to the split screen abilities. The fact I can use it to do productivity and work all at once is awesome and especially when I watch my Harry potter movies while I'm sick!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's Great and I really enjoy streaming videos
on February 11, 2025
Posted by: Spino963
[This review was collected as part of a promotion.] I really appreciate the work that has gone into the Samsung Galaxy Brand and what they do to improve time and time again I really like streaming videos and movies on this in its open mode and I use it for my notes as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the most incredible phone, college student
on February 11, 2025
Posted by: FallingforfoldableLove
[This review was collected as part of a promotion.] As a full-time college student and full-time car sales professional, the Samsung Galaxy Z Fold 5 has completely transformed the way I multitask and manage my daily responsibilities. This phone is an absolute powerhouse, seamlessly integrating into both my academic and professional life. Whether I’m in class taking notes, reviewing study materials, or monitoring the stock market, the Z Fold 5’s expansive foldable display gives me an iPad-like experience in my pocket.
The ability to open it up and view full charts while simultaneously checking market trends has made my trading far more efficient. When selling cars, I can quickly pull up financing options, customer records, or vehicle details while keeping a separate window open for communication—no more constant app switching! The Snapdragon 8 Gen 2 processor ensures everything runs flawlessly, and the multitasking capabilities are second to none.
From coordinating my schedule to handling business on the go, the Z Fold 5 is the ultimate productivity tool. If you're someone who needs peak efficiency in a sleek, futuristic device, this phone is worth every penny!
Value
5
Written by a customer while visiting Samsung US