Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Best Phone Ever
on February 11, 2025
Posted by: Omigo87
[This review was collected as part of a promotion.] I absolutely love my Z Fold 5 for many reasons. One I am able to multi task stream all of my movies and shows while taking care of other tasks. I love the screen and can use my phone as a tablet the battery life is awesome, Love the processing speed and the amount of memory it has is enough for me I love gaming on my phone it's the coolest thing to that I'm able to use my phone as a gaming device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The processors are super fast
on February 11, 2025
Posted by: T33579
[This review was collected as part of a promotion.] I loved everything about the phone minus the durability. I work in extreme environments which didn't fare well for my phone. But I can't blame the phone I do hard work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone EVER!
on February 11, 2025
Posted by: REINDEERGAMES8
[This review was collected as part of a promotion.] I love my phone! Soooo obsessed with how great it handles my memory cards in edition to its already amazing memory! Pictures look professionally done. Don't want to upgrade just yet. Favorite phone ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone and tablet in one
on February 11, 2025
Posted by: Rixmale
[This review was collected as part of a promotion.] I have had nothing but GREAT service with my Z Fold 5. I like the ability to fold it up and put into my pocket, use it easily in folded form, or open it to view and use as a tablet without having to go to another device to access my information. I bank with it, multitask with it (by using the 2 sides independently), and customize it to my taste. It far exceeds other phones that are non-android based, and my processor easily handles the most complex of tasks lightning-fast. The main camera takes flawless photos, and I share them with my friends and family often. I couldn't ask for a better phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Z-Fold 5 Review
on February 11, 2025
Posted by: Pelo88
[This review was collected as part of a promotion.] SSmooth connectivty within apps. Seamless actions across apps. Great microphone and speakers. Very good camera. Decent battery life but not exceptional. Screen issues with inner screen--went dark and now has bright line through top.
Also experienced "black screen" issue with Z-Fold 4 and had to have phone replaced.
Also experienced "black screen" issue with Z-Fold 4 and had to have phone replaced.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Thank you for your detailed feedback on the Galaxy Z Fold5, Pelo. We appreciate your feedback on the smooth connectivity, seamless app transitions, impressive microphone and speakers, and the camera quality. We're thrilled to hear these aspects have enhanced your experience. Regarding the battery life, we understand that having a great battery life is essential to your overall experience with our devices. The Z Fold5 is equipped with a battery capacity of 4400 mAh, which is non-removable, and provides talk time of up to 40 hours on 4G LTE. If you continue to experience this, please be sure to check out the link attached for options to help optimize your phone's battery life. We also noted that you may be experience some challenges with your screen. The inner screen going dark and the bright line appearing at the top is not the experience we strive to provide. It's especially concerning to hear about your repeated "black screen" case across both the Z Fold4 and Z Fold5. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We encourage you to reach out to us at Samsung Support so that we can assist you with diagnosing this and offering a solution. Your satisfaction is our top priority, and we truly value your loyalty to Samsung. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/ (battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/ (battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great and quick processing pictures look beautiful
on February 11, 2025
Posted by: MosesV
[This review was collected as part of a promotion.] Seamless interface and beautifully shot photos processor is quick and fluid operating system is dynamic and adheres to user and interface is adjustable to preference. Downright a masterpiece
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Long the features
on February 11, 2025
Posted by: Cayers2
[This review was collected as part of a promotion.] Been with samsung and galaxy for years. Love the phones and features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable on the market
on February 11, 2025
Posted by: Worm504
[This review was collected as part of a promotion.] This is the best foldable on the market.. and games are amazing on it
Value
5
Written by a customer while visiting Samsung US