Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Best Smartphone I have ever owned
on August 25, 2023
Posted by: Cmartin72
[This review was collected as part of a promotion.] The Z Fold 5 is absolutely perfect. Thin and portable but opens into an absolute perfect working canvas. It allows me to run every aspect of my business with absolute ease. The battery lasts all day easily and the S-pen is far more useful than when paired with the older style slab phone. I'm officially never going back to an old style phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best productivity phone on the market
on August 25, 2023
Posted by: Icwillwrite
[This review was collected as part of a promotion.] This phone changes the way you compute. Even coming from the Fold 4, your productivity workflow will be more portable since the Spen is no longer jutting out of your pocket.
I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It works fine. Have had no issues with it
on August 25, 2023
Posted by: Icehouse605
[This review was collected as part of a promotion.] I use it for music and watching my shows on the road
Value
3
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Hey Icehouse605,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you have been enjoying everything from watching your favorite programs to listening to your music on your Galaxy Z Fold5 since receiving your device. Keep in mind that your adaptive battery is currently learning from your usage patterns, so it doesn't waste your battery life or use your Wi-Fi and/or mobile data on apps that you don't regularly use. Pretty cool, right? Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you have been enjoying everything from watching your favorite programs to listening to your music on your Galaxy Z Fold5 since receiving your device. Keep in mind that your adaptive battery is currently learning from your usage patterns, so it doesn't waste your battery life or use your Wi-Fi and/or mobile data on apps that you don't regularly use. Pretty cool, right? Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Written by a customer while visiting Samsung US
Customer Rating
5
My 1st Folding phone loving it.
on August 25, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] It Just Great my 1st Folding phone & currently loving it .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Switched from iphone and its wayyyyy better
on August 25, 2023
Posted by: RAIDEON
[This review was collected as part of a promotion.] Overall, I liked the adaptability that this phone has. I could literally do anything from social media, to stock Trading, photos and so much more. I'm glad I left the apple ecosystem sense it was kind of a drag and starting to get over rated.
I love that the phone does all kinds of biometrics. And the Samsung system has really improve over the years. Far more than apple has can't wait to see what the future holds.
I love that the phone does all kinds of biometrics. And the Samsung system has really improve over the years. Far more than apple has can't wait to see what the future holds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
battery drains fast
on August 24, 2023
Posted by: bigvee
[This review was collected as part of a promotion.] The phone is heavy you definitely realize its in your pocket. Screen when playing videos did not go to edges which actually creates smaller scre2n than my note 20 5g ultra. Battery drained fast while watching video.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Good day Bigvee,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours and/or watch up to 21 hours of your favorite content. For your convenience, I have included a few links to articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help you maximize the life of your Galaxy battery. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours and/or watch up to 21 hours of your favorite content. For your convenience, I have included a few links to articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help you maximize the life of your Galaxy battery. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Fixed all my issues
on August 24, 2023
Posted by: Krice263
[This review was collected as part of a promotion.] This is the third generation Fold device that I have personally owned, and I honestly feel like they've finally perfected the form and feel.
All of the tiny issues I had with the phone before like the gap on the inner screen while folded are fixed and it opens and closes smoother than any of my other foldable.
Worth every penny
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The updated hinge is absolutely phenomenal
on August 24, 2023
Posted by: Ryhm732
[This review was collected as part of a promotion.] I use my fold 5 for movies and games while on lunch break I love the multi window function which lets me run YouTube music while using Google maps simultaneously without having to switch between apps and everything is instant
Value
5
Written by a customer while visiting Samsung US