Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Far better than any phone I've owned.
on February 23, 2025
Posted by: BrotherLos
[This review was collected as part of a promotion.] Samsung always manage to out do they self. I also have a S22 ultra. But my fold Z5 out performe in all categories. I owned most Note phones since the 2nd one. This phone is my best one yet. Camera, processing speed, screen quality, multi tasking and the look. All truly keeps me from ever trying anything else. I have 2 phone lines so I'm really thinking about the S25. I have no doubt that it will performe as needed. Because of my Z fold 5. I hardly use my computer now. Thanks Samsung for being ahead of the game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never going back to regular phone
on February 22, 2025
Posted by: Mikemikes
[This review was collected as part of a promotion.] Seamless actions across apps is actually wonderful even coming from ios. Also the now brief and audio erasers are great features. More useful than I thought
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Fold Five
on February 21, 2025
Posted by: Samsunggalaxyfold
[This review was collected as part of a promotion.] The Samsung Fold 5 has a great view. From streaming movies,videos and playing games the Fold is one of the best phones to do it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Has great features still learning how to use them
on February 21, 2025
Posted by: Curt1027
[This review was collected as part of a promotion.] Love the big screen, easy to use and simplified. People are always asking me what phone that it is.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is junk...don't recommend
on February 20, 2025
Posted by: TheChosen1
[This review was collected as part of a promotion.] Where do I begin well good luck keeping it protected and good luck with the battery issues amd how fast it dies even when brand new. Good luck accidently dropping jt from any height the smallest fall its breaking so unless you got unlimited protection for it I'd say dint buy it
Value
1
Response from Samsung USBy R&R Team, February 27, 2025
Thanks for reaching out! We appreciate your feedback regarding the Galaxy Z Fold5. Your feedback is crucial as we continue to make improvements. The Galaxy Z Fold5 features a battery capacity of 4,400 mAh, offering impressive battery life. You can enjoy up to 73 hours of audio playback and up to 21 hours of video playback. Notable features include Gorilla Glass Victus 2 on the external display, IPX8 water resistance, a redesigned Flex Hinge for enhanced durability, and out-of-the-box screen protection. Additionally, Samsung offers Z Assurance, which provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is only available to the original purchaser and does not cover second-hand devices. The promotion applies solely to the interior folding screen and excludes repairs like the front screen or back glass. To utilize this service, visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for walk-in or mail-in service. Additional damages will be assessed separately, and if repairs are deemed out of warranty, extra costs may apply. Be sure to check out the link attached to learn more about how to optimize your phone's battery life. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best so far!
on February 20, 2025
Posted by: Yale2ba
[This review was collected as part of a promotion.] I use my Z fold 5 for all my work. I find it a bit uncomfortable carrying a laptop around so my phone came in handy. Everything I can do on my laptop, I use my phone to do it.
I use Bixby for my daily routines and appointment reminders. And when it comes to that great family gathering and occasions, my phone gives me the best shots and videos. I love the security features too.
I use Bixby for my daily routines and appointment reminders. And when it comes to that great family gathering and occasions, my phone gives me the best shots and videos. I love the security features too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfect to use for my business.
on February 18, 2025
Posted by: Katzfold5
[This review was collected as part of a promotion.] The seamless action when switching from apps is great! I use my phone for work, and love the feature of having 3 apps open at a time, so helpful!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Most complimented accessory ai own
on February 18, 2025
Posted by: MoLewis
[This review was collected as part of a promotion.] I absolutely love this phone. It is durable, easy to navigate and serves as a great source of entertainment to my child with its seemless actions across apps and it's ability to act as a tablet. Now brief and not to mention the audio eraser. I will continue to upgrade with this phone because it's been a life saver!
Value
4
Written by a customer while visiting Samsung US