Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Best Foldable Phone Out
on November 15, 2023
Posted by: Aleethom79
[This review was collected as part of a promotion.] Love the inner display. Bezels are minimal and crease in not noticeable while browsing or playing games. Snapdragon Genn2 is amazing when it comes to battery life and multitasking. Love the camera on this phone as well as s pen capability. Sam6has come along way in the 5 years they have been making foldable phones. Today they can now say they mastered this phone with everything you could want in a foldable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
JeffAmeszfold5
on November 14, 2023
Posted by: ameswilliam
[This review was collected as part of a promotion.] I use my zfold 5 for everything! The zfold 5 is faster than the 4 and brighter.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing multitasking phone
on November 14, 2023
Posted by: FoldZ5
[This review was collected as part of a promotion.] This version is amazing fast process, high quality battery. You have control over your phone free to customize. Multitask is unstoppable. I liked the way it fold smooth and light weights. This phone is actually recommended good to study work watch a movie and, do anything you can do with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone excellent battery life
on November 14, 2023
Posted by: Mihoover39
[This review was collected as part of a promotion.] When I got this phone I didn't know what to expect. I love the excellent battery life, and how it preforms everyday tasks. Though I would like the S-Pen to be built in and the outer display to be usable with the S-Pen, I get where samsung was going with form factor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed.
on November 14, 2023
Posted by: Prof
from Delaware
Expertise:Intermediate
Did trade in a month ago. Disappointed in phone. Unreliable cell service and unable to transfer data from computer to phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 30, 2023
Hey there Prof, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand new devices can come with a bit of a learning curve depending upon what device and manufacturer you've had in the past. With regards to the connectivity of your device, our first recommendation would be to ensure you have coverage in your area from your carrier. We have also included a link to the an article to help you troubleshoot the connection as well. Without knowing what data you are attempting to transfer from your computer to your device, we have provided a link to the Samsung Support Team to work with you one on one to ensure you have everything you need on the go. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung z fold 5 is a very useful phone
on November 14, 2023
Posted by: JHANXBENDY
[This review was collected as part of a promotion.] I liked the new hinge, they also took advantage of the fact that when the phone is folded it has multifunctionality and also that the main screen when the phone is folded can be used To see if you are taking the photo correctly, perfect if you are a content creator
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone!
on November 14, 2023
Posted by: Manny89
[This review was collected as part of a promotion.] Amazing phone. Have had it for a while now. Basically 2 in one. Use it as a phone when closed, use it as a tablet when everything else. Watch all my videos here, my online classes, etc. Been using it for a while and no issues with the screen in regards to durability. I have even dropped the phone several times and the screens are intact. I would recommend it 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product is way better than the previous
on November 14, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Gaming and YouTube. The phone does justice as a tablet as well as a phone
Value
4
Written by a customer while visiting Samsung US