Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Awesome capabilities and wow factor
on February 25, 2025
Posted by: BigByrd9
[This review was collected as part of a promotion.] The capabilities and features on this phone are beyond what I will ever explore, but it's still cool to know that I have them. Just the fact that when people see it, they are amazed by it, and there is a wow factor to that. I'm not a very technological person.And even though I won't learn everything it can do.It still helps me on a daily basis. The phone also makes it very easy and simple to learn even with the complex and extensive features that it offers. My favorite thing to do with this phone is to open it up and use it to watch sporting events, especially on work or vacation trips while in commute (Never while I'm behind the wheel of course 😉 lol). Also, while filling out certain forms and reading things. The open fold makes it ten times easier to interact with. There is even some things that I can do with digital design that you shouldn't be able to do with a cellphone. Hands down The best technology I've ever purchased, and in my opinion, the best cellphone out there. Nothing even comes close.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but needs work
on February 25, 2025
Posted by: Prophessor
[This review was collected as part of a promotion.] First and foremost, I am a Samsung lover - the majority of my appliances and all of my phones and tvs are Samsung products. I have also been a lover of Samsung's large phone series, beginning with the Note3, so I have knowledge, loyalty, and hope for the brand. The Fold5 I own is wonderful and a real workhorse across multiple applications. I have had zero OS or computing issues, with plenty of power to multi-task or binge. That said, while a great phone overall, the Fold series needs work and is in danger of being outpaced in the market. My crease is very noticeable and has become a touchscreen challenge when not using the SPen. It seems the 6 has carried on the same issue, and that is where my concern comes in. There are brands coming out with folding phones that are lighter in weight and have eliminated the crease issue on the inner screen. While others who don't use the phone may think this is petty or a "what did you expect" issue, for Fold owners it is a big deal. I have had to use my pen to edit this review due to the decreased sensitivity and precision from the crease. If the Fold7 or 8 (whatever the next in the series is) can fix this issue and come up to par with the market then I will happily stay a Fold user and advocate. But this is the first time in years that I considered a different brand. For now, I will grin and bear it, and enjoy the other high quality features the Fold series offers.
Here's to hoping things improve!
Here's to hoping things improve!
Fold5 enthusiast
Value
4
Response from Samsung USBy R&R, February 24, 2026
Hi there Prophessor,
Thank you so much for taking the time to share your thoughts with us. We really appreciate your loyalty to the Galaxy Fold series over the years, and your feedback means a lot. Your experiences are incredibly helpful as we work on enhancing our foldable devices’ performance and design. Thanks for being such a valued part of the Samsung community!
-Ty
Samsung Support
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Thank you so much for taking the time to share your thoughts with us. We really appreciate your loyalty to the Galaxy Fold series over the years, and your feedback means a lot. Your experiences are incredibly helpful as we work on enhancing our foldable devices’ performance and design. Thanks for being such a valued part of the Samsung community!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Wowwwwwwww
on February 25, 2025
Posted by: Thatkid313
[This review was collected as part of a promotion.] Really just wow
In a good way tho
I love it
Wow
Thank you
In a good way tho
I love it
Wow
Thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just as good as a laptop
on February 25, 2025
Posted by: Baseballlover
[This review was collected as part of a promotion.] My z fold 5 is just as good as any laptop its goes seamlessly for app to app and it' takes great pics and videos love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Fold 5 is excellent it does so muchI love it.
on February 25, 2025
Posted by: BigSwERV3
[This review was collected as part of a promotion.] The Fold 5 is excellent it does so muchI love it. The 3 screen at once is a big help when multi tasking. Samsung Smart devices is an excellent product to have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on February 25, 2025
Posted by: Faysen
[This review was collected as part of a promotion.] Middle screen stopped working within a month. Both my husband and myself bought the same phone. Same thing happened on both.
Value
1
Response from Samsung USBy R&R Team, March 3, 2025
We appreciate you taking the time to share your experience with the Galaxy Z Fold5, Faysen. We’re glad to see that you and your husband chose our Z Fold5, and we want to ensure you’re fully informed about our support options available to you. If you're experiencing concerns with the middle screen, we want you to know about our Z Assurance program, which offers a one-time discounted repair for the interior folding screen. This is available for Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, simply register your device with a Samsung account. Please note that this promotion applies exclusively to the original purchaser and covers only the interior folding screen. For repair support, you can conveniently visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Keep in mind that any additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. Also, we provide a 12-month limited warranty for manufacturer defects, and if you want even more peace of mind, you can consider adding Samsung Care+ for extended coverage and additional support on eligible devices. To further assist you with this, we would need to gather some additional information. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Biggest Screen on a Cellphone!
on February 25, 2025
Posted by: Smokey
[This review was collected as part of a promotion.] I've owned the Samsung Galaxy Fold 5 for just over a year now. I don't think I'd ever go back to a small screen again. I also have a Samsung Galaxy Watch that allows me to answer calls, read and respond to text messages, control my audio that also runs through my phone. The seamless transition between the two are Incredible. You can keep your awesome, large screen phone in your pocket and answer almost any type of call. After owning both, I feel like I'm spoiled because everything I try to do is very simple to accomplish. I wouldn't go with anything else. As a matter of fact, I'm going to be upgrading to the Fold 6 this week.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great foldable phone for the value!!
on February 25, 2025
Posted by: Cookiemonster
[This review was collected as part of a promotion.] Overall the phone is great traveling and then some more with the convenience with watching video or needing to have a split screen with two applications running at the same time.
Value
4
Written by a customer while visiting Samsung US