Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
2
How's it going!
on April 28, 2024
Posted by: CCandigirl
[This review was collected as part of a promotion.] This the absolute worse. As far as the audio and mic its horrible. Now granted the two screens are great. I really should have traded for the Galaxy AI. I love collecting the samsung phones so I just want a few more months and purchase the Galaxy AI.
Value
2
Response from Samsung USBy Social Commerce, April 29, 2024
Hello CCandigirl, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand our customers have a variety of wants and needs from their chosen device and we love nothing more than to help maximize your experience with your device. With recent updates Galaxy AI is now available on your Samsung Galaxy Z Fold5 allowing you to enjoy these amazing new features. We have provided a link to an article to help you with the audio of your device as well. Lastly, we havge provided a link to the Samsung Support Team if you have any questions or continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The convertible of phones. Z5 (flip or fold)
on April 28, 2024
Posted by: yoojin80
[This review was collected as part of a promotion.] As you use the product, you realize that it truly is the best of both worlds. I'm comparison it's like a convertible car. Top down when you want and to up when you don't. Everyone says that it's like a candy bar and that the front screen is to small. However I think that's a large reason why it's so great. To use a phone on one hand is a story that goes back in time. Everyone wanted smaller and smaller phones for convenience in the past. Now we want bigger which I understand but to have the both options available???? Whoa is the feeling you get if it's possible and that's the experience you feel as well. Fingerprint sensor a plus when you naturally pick up the phone and it's so easy that you forget it's protected until someone tries to use it. Tried going back to a flagship slab but seems so primitive after using my fold and was rather uncomfortable with the width since the fold is narrow and rather think it's the perfect size for everyday stuff from texting, emailing, you tube, Twitter, etc .. if you need a bigger screen to focus on whatever then just open up and enjoy. Just try it and you won't regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a nice phone and how I win
on April 28, 2024
Posted by: Duran664
[This review was collected as part of a promotion.] I will us it for my personal use is a nace cell phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the huge screen.
on April 27, 2024
Posted by: datdude
[This review was collected as part of a promotion.] This device is perfect device for on the go and need a compact device to fit in your pocket, and huge hidden screen for games and videos. I love how there is plenty of room to have two apps running and no lag. I also really love the live translation with Galaxy AI while using my Galaxy Buds2. Makes conversations with my foreign friends very easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on April 27, 2024
Posted by: 1234567
[This review was collected as part of a promotion.] This is a great product. The features, applications, services, even the set - up was easy and the transferring.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 27, 2024
Posted by: Ocross
[This review was collected as part of a promotion.] I like the phone and it's AI functionality that I am using more often.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Z Fold5: A Game-Changing AI Experience
on April 26, 2024
Posted by: Portoman23
[This review was collected as part of a promotion.] I recently got my hands on the Samsung Z Fold5, and let me tell you, the AI system is a game-changer. It's like having a personal assistant that's always one step ahead. The AI learns my habits and preferences, suggesting apps, adjusting settings, and even organizing my schedule to suit my needs. It's incredibly intuitive and makes using the device a breeze.
One of the things I love most is how seamlessly it integrates with other Samsung devices. Whether I'm switching from my phone to my tablet or connecting to my Samsung Smart TV, everything just works together flawlessly. And the AI plays a big role in this, ensuring that my data is synced across all my devices and that I can pick up right where I left off no matter what I'm doing. The features it has are absolutely insane. If I'm being truly honest.
But it's not just about convenience – the AI also enhances the overall user experience in so many ways. From optimizing battery life to adjusting display settings based on ambient lighting, it's constantly working behind the scenes to make sure everything runs smoothly. And let's not forget about those real-time translations during video calls – it's like having my own personal interpreter!
Overall, the Samsung Z Fold5 with its AI system has exceeded all my expectations. It's made my life so much easier and more enjoyable, and I can't imagine going back to a device without it. If you're looking for a smartphone that truly does it all, look no further than the Samsung Z Fold5.
Overall, the Samsung Z Fold5 with its AI system has exceeded all my expectations. It's made my life so much easier and more enjoyable, and I can't imagine going back to a device without it. If you're looking for a smartphone that truly does it all, look no further than the Samsung Z Fold5.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone yet.
on April 25, 2024
Posted by: F4wdking
[This review was collected as part of a promotion.] Being able to use the bigger screen makes work easier and reading more enjoyable.
Value
5
Written by a customer while visiting Samsung US