Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
1
Screen keeps cracking and breaking
on April 29, 2024
Posted by: thebrokenscreenguy
[This review was collected as part of a promotion.] Screen keeps cracking and breaking
Was fixed and in less than 5 months if cracking and breaking again.
Was fixed and in less than 5 months if cracking and breaking again.
Value
1
Response from Samsung USBy Social Commerce, April 29, 2024
Hello there, we appreciate you sharing your experience with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you every day and are happy to hear you were able to work with our team on a warranty claim for your device. We have provided a link to an article to help with measures we find helpful to care for this unique device. We have also included a link to the Samsung Support Team if you have questions or need additional assistance. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Innovative
on April 29, 2024
Posted by: raviteja
[This review was collected as part of a promotion.] The Galaxy Z Fold5 exceeds all expectations, seamlessly blending innovation with practicality. Its sleek design effortlessly transitions between a compact smartphone and expansive tablet, offering unparalleled versatility. The vivid display captivates with vibrant colors and crisp details, enhancing every experience. With top-notch performance and intuitive features, it redefines what's possible in mobile technology. From multitasking to gaming, the Fold5 delivers a seamless and immersive experience. Samsung has truly raised the bar with the Galaxy Z Fold5, setting a new standard for foldable devices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the Fold series
on April 29, 2024
Posted by: PurelyJazz
[This review was collected as part of a promotion.] I love the Fold series. I started with the 3 and upgraded to the 5. I love the versatility being abl to use the small screen for quick text checks and the big screen for writing emails or reviews. I love my S pen as it allows me to accurately e-sign documents right from my phone.
I love the split screen and how it allows for use of two apps at the same time. That definitely makes it easier to multi task.
The camera is excellent! I've had people who use other brands ask me to take their pictures from my phone because the quality is so crisp!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
100% Satisfied
on April 29, 2024
Posted by: HORRORFAN71
[This review was collected as part of a promotion.] I am 100% satisfied with this phone.. It does everything it is supposed to do!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phablet of the Year
on April 29, 2024
Posted by: Realmickey
[This review was collected as part of a promotion.] This is the 8th wonder of the world. I love how I can go from phone to tablet in a second. I never use my laptop I read and write emails, play games, watch videos and movies (Netflix and YouTube). This is the best phone ever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good experince
on April 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Very useful AI features. Live translate is very useful. Also waiting for live captain with translation feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 29, 2024
Posted by: ItalianFool
[This review was collected as part of a promotion.] The phone is great and easy to use love how big the screen opens to. Just wish more apps figured out the two screens on the front and the open face, not samsung fault but they do offer a little button to try and expose the screen to the full open face. Great for multitasking, only problem I have is sometimes when you move to open face and hit the home button opening the app folders sometimes doesn't work you have to close the phone and turn the screen back on. I'm sure it'll be fixed in a update but doesn't happen to often anyways
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A great device for the right person
on April 29, 2024
Posted by: Zaeryth
[This review was collected as part of a promotion.] As someone who uses my phone a lot especially to view video content. The large tablet-like screen in a device that's small enough to use daily is very good. It may be a gimmick right now but I like that uniqueness and I'm fine with paying more for it. Like driving a sporty car you have to adjust your lifestyle and use of it, learn its quirks, and it's limitations. But it's well worth it for what you get in exchange if the plus sides are what you're looking for.
Value
4
Written by a customer while visiting Samsung US