Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
4
This product is very useful
on March 8, 2025
Posted by: Aj1985
[This review was collected as part of a promotion.] This phone is extremely fast with amazing camera the only issue is the screen not very durable after some use a line in the middle appeard.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone makes a great thing even better!
on March 8, 2025
Posted by: HotFood4U
[This review was collected as part of a promotion.] I definitely love this device. As a food delivery driver, I'm on it all day. I love the big screen for looking at new addresses on the maps. I especially love the split screen options, so that during the inevitable wait between deliveries, I can have my delivery app on one half, and a game or video on the other half. I was worried that using multiple apps simultaneously would cause the phone to slow down. But, incredibly, the phone really handles seamless actions across apps, regardless of which 2 are currently displayed. All in all, this is one amazing device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love! Seamless screen transition!
on March 7, 2025
Posted by: Christ
[This review was collected as part of a promotion.] This phone is outstanding! Weather im using the front screen or the theater screen to watch videos or game, it performs perfectly. I absolutely love the picture quality! True HD on both front and inside. Sound quality is also solid 👌🏻. Overall I am satisfied with my device. I will definitely purchase another.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Fold 5. I have always owned a Samsung!
on March 7, 2025
Posted by: Modiodi
[This review was collected as part of a promotion.] I love my Fold 5. I've always owned a galaxy of one type or another. This is my 3rd of the Fold series! I have never had an issue with it nor any of the many Samsung products I have or previously owned. It's the reason I stick with and stand by Samsung! In addition to my Fold 5, I also own the watch 4 and 6, along with my Samsung tablet 8. I also have 2 Samsung TVs. I love Samsung's technologies and the quality of the devices they continue to produce. I'll always support and recommend the Samsung brand!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, Bad Screen
on March 7, 2025
Posted by: Martin
[This review was collected as part of a promotion.] Galaxy Fold 5 is a great phone, I've never thought I needed more. Having the ability to unfold the phone and utilize a larger screen is really nice, a conversation starter too. Unfortunately, just after a year, then screen went from perfect to peeling and catching all sorts of dust underneath where the screen folds. I have had to replace the screen protector professionally, but screen protector only holds for a few weeks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very sturdy smart phone.
on March 7, 2025
Posted by: Rhino27
[This review was collected as part of a promotion.] I love this phone I use it in a daily my work is a bit heavy and as a result a very resistant phone... in addition it has worked to translate in real time other languages..., as entertainment is very good since being foldable you can enjoy your video applications to the fullest and share them with those who are next to you since the audio is very good and despite the dust its speaker is very resistant, it is very fluid for games and thanks to the folding screen you can enjoy them with... All its functions the image is impressive and crisp very fluid, and its cameras are impressive since you can use its 2 screens to review your photos in a.selfie. I love this phone I use it in a daily my work is a bit heavy and as a result a very resistant phone... in addition it has worked to translate in real time other languages..., as entertainment is very good since being foldable you can enjoy your video applications to the fullest and share them with those who are next to you since the audio is very good and despite the dust its speaker is very resistant, it is very fluid for games and thanks to the folding screen you can enjoy them with... All its functions the image is impressive and crisp very fluid, and its cameras are impressive since you can use its 2 screens to review your photos in a selfie and in addition to taking video at 60 fps it is impressive as the resolution looks like it captures even the falling snow. The battery has a long duration in addition to its load being very f
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Touch screen is not sensitive in the middle
on March 7, 2025
Posted by: Srasss
[This review was collected as part of a promotion.] Lot of apps are not designed for fold yet. So screens jumbled and touch screen does nor work accurately
Value
1
Response from Samsung USBy R&R Team, March 7, 2025
Hi Srasss! Thank you for sharing your feedback on the Galaxy Z Fold5. We appreciate your thoughts and are here to help you get the best experience from your device. For apps that aren't optimized for the foldable screen, you can try a few steps to improve compatibility. First, enable App Continuity by going to Settings, then Display, and ensuring that App Continuity is turned on. This feature helps apps transition smoothly between the cover screen and the main screen. Additionally, you can force apps to resize by navigating to Settings, then Advanced Features, and selecting Labs. From there, enable “Multi Window for all apps” and “Force apps to resize,” which can assist apps in adapting better to the foldable screen. In terms of touch screen sensitivity, you can enhance the touch response, especially if you’re using a screen protector. Navigate to Settings, then Display, and turn on Touch Sensitivity to improve the touch experience. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our top priority, and we’re here to support you every step of the way. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This fold was excellent, the display is intense
on March 6, 2025
Posted by: Devanplummer1
[This review was collected as part of a promotion.] The Samsung Fold 5 has been creating quite a buzz in the tech world, and for good reason. This innovative device offers a seamless blend of functionality and elegance, making it a standout choice for many. Its foldable design not only enhances portability but also provides a unique user experience. Additionally, the Fold 5 boasts impressive performance and cutting-edge technology, ensuring it meets the needs of both casual users and tech enthusiasts. Overall, the Samsung Fold 5 is a remarkable addition to the world of smartphones, promising to redefine what we expect from our devices.
Value
5
Written by a customer while visiting Samsung US