Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
3
Fun but fragile
on April 29, 2024
Posted by: Zondoeehhd
[This review was collected as part of a promotion.] Fun phone for people that have to work in the field alot, but isnt very sturdy. Even with case the phones inner screen is unusable after only a few drops.
Support says there is no fix.
Support says there is no fix.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hi there Zondoeehhd, thank you for sharing your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you initially enjoyed the usage of this device. We would be more than happy to assist you with a repair to restore the full functionality of your device if you would like. We have provided a link to the Samsung Support Team to help review all options available to you for repair, and help you choose the one that best fits your needs. We have also provided a link to Customer Care+ if you would like to explore additional protection for your device to help give peace of mind. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone I've owned
on April 29, 2024
Posted by: trainee117
[This review was collected as part of a promotion.] I was intrigued by folding phones since the first Fold released and finally decided to actually get one with the Fold 5. I think it's easily the best phone I've ever owned or used. The cover screen could be a bit wider, but it's still big enough to comfortably use it if you don't want to unfold the phone for whatever reason.
The phone is best unfolded though, of course. It's like a mini tablet instead, and is especially nice for any multitasking with 2+ apps, video content, and games. I've been playing a lot of games after getting a mobile/phone controller too, turning it into something like a switch or steam deck.
You can also use the phone only partially unfolded, though it's a little niche. It can be nice for watching videos hands-free without anything else to hold the phone up, though. It can also be nice if you read ebooks, assuming your ebook app supports a 2 column mode like KOReader.
The AI features from One UI 6 were unexpected, some of them like the AI generated wallpapers are just neat but the AI image editing (particularly removing objects) and the circle to search for anything from any app are very useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on April 29, 2024
Posted by: AmbitiousCat
[This review was collected as part of a promotion.] Most affordable foldable with the complete software package compared to the competition
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 29, 2024
Posted by: MyFold
[This review was collected as part of a promotion.] The phone is great in all areas. Good speed, display is vibrant, battery life is very good. Battery is a huge part of my day with work as my phone is used constantly. I love the new AI features put into this last update. And the circle to search is amazing!
The biggest thing I can say I wish would've hit this phone, instead of the next generation, is yep, you guessed it. The outside screen size. I wish it was wider on the version but it's not. This is seriously my only flaw. Missed pressed buttons constantly because I hit other things because it's not wide enough for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Mt first foldable devive from samsung
on April 29, 2024
Posted by: Blman01
[This review was collected as part of a promotion.] It's a quality phone. A bit bulky and heavy, but it is a nice convenience to have. The storage deal i got on release day has been amazing. I wish there were better accessories available like a phone grip case. The main screen on the inside is very high quality, and i like having it viewable often.
My main critique is the weight and bulkiness of this phone. Make it half as heavy and a better processor and i wont let it go!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great device that you can count on.
on April 29, 2024
Posted by: Sammyfan856880
[This review was collected as part of a promotion.] I have owned a lot Samsung products and the fold series has been my favorite as my go to phone. From the first fold series to now owning the fold 5, I have been impressed with how many features Samsung packs into their devices.
The fold 5 has provided me a feature rich experience from the exceptional cameras to the battery life. I can always count on my phone for any day to day tasks.
This device is solid and definitely stands up to its name. It folds and it's durable "dropped it 7 separate times and no broken screen", Samsung products provide you more than what you'll ever need and they always give you more. It's like the gift that keeps on giving.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Conversation piece
on April 29, 2024
Posted by: MizzesT
[This review was collected as part of a promotion.] I use my device for everything from notes, bill pay, gaming, Bible reading, movies, and more. I basically have no use for my desktop, laptop, or tablets anymore. Picture clarity is nice. People think I'm wealthy because I have this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best fold ever
on April 29, 2024
Posted by: Samfan
[This review was collected as part of a promotion.] Was a currect owner of a fold and got the new fold 5 and I'm in love it has everything I ever wanted in features and weight and battery life this fold is a game changer thank u samsung 🙏
Value
5
Written by a customer while visiting Samsung US