Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
I so loved Z Fold
on March 12, 2025
Posted by: Shafiq
[This review was collected as part of a promotion.] I so loved samsung specially Z fold because can used 3 app one time i am uber driver very good for rideshare i used Z fold starting z fold first until now upgrade z fold 5 now i want trade in z fold 6 , otherwise samsung has secure folder we can use like two fone so help to me , i loved samsung i big fan galaxy i used galaxy samsung start 2013 note 1 .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has geait future and last long
on March 12, 2025
Posted by: 12121212
[This review was collected as part of a promotion.] Is perfect for personal and business use with both side of flipped you can running separate app and task
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your feedback on the Galaxy Z Fold5! We are thrilled to see that you find its features impressive and its longevity valuable for both personal and business use. The Galaxy Z Fold5 offers an unmatched multitasking experience, allowing you to run separate apps and tasks on its large, immersive 7.6" screen. With its powerful performance and innovative design, the Galaxy Z Fold5 is designed to keep up with your diverse needs, whether you're working, streaming, or staying connected on the go. We appreciate your support and are elated that the Galaxy Z Fold5 meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The way it fits
on March 11, 2025
Posted by: Bigboi
[This review was collected as part of a promotion.] I love the feel of the device and the seemless change from app to text and back.
It's more than a phone, it's a companion through the day.
It's more than a phone, it's a companion through the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most durable smartphone. Powerful multitasker!
on March 11, 2025
Posted by: LamoftheNow
[This review was collected as part of a promotion.] I've ran this phone over with my pickups rear tire(with case while closed) with no/very minor scratches only. It's fell out my shirt pocket onto paved asphalt from me standing on the bed of a worktruck with no case. Still the fold 5 opens silently, screens are still buffed to perfection with a cloth. I've had 5 screens open on my screen and a movie cast to my TV with almost no reduction in focused applications. I'm a longtime google user, and because of the fold 5, I'm finally expanding some services to samsung infrastructures. Does get hot, but easily cooled down. Cameras are great for everyday and the AI tech on board does anything else I need. I can't go back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
pinnacle of technology among foldable smartphones
on March 10, 2025
Posted by: Azinaz050124
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5 takes productivity and entertainment to the next level with its seamless actions across apps, making multitasking effortless. I often use the split-screen feature to take notes while watching videos or to quickly drag and drop files between apps – it’s a game-changer for work and efficiency.
One of my favorite features is Now Brief, which keeps me updated with essential information at a glance. Whether it’s calendar events, weather, or reminders, having everything organized on one screen makes my day much smoother.
For media lovers like me, Audio Eraser is a fantastic addition. It removes background noise from recordings, ensuring clear audio, which is perfect for meetings, voice memos, or content creation.
I use my Z Fold 5 for everything – streaming movies, gaming, and work. The 7.6-inch AMOLED display is stunning for watching sports and playing games, while the powerful Snapdragon 8 Gen 2 keeps everything running smoothly. The improved battery life ensures I stay connected all day without worrying about running out of power.
Overall, the Galaxy Z Fold 5 seamlessly blends work and play, making it the perfect device for those who want power, innovation, and flexibility in one package!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone, seamless integration with buds pro 3
on March 10, 2025
Posted by: Ccouncil70
[This review was collected as part of a promotion.] Great device for streaming hulu and game play. Works flawlessly with buds pro 3 and watch 5. Display is fantastic and clear for whatever I'm watching before bedtime. Solid build for a fold. My kid has dropped it a few times off the couch and phone is still in new condition after a year of daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on March 10, 2025
Posted by: Homie907
[This review was collected as part of a promotion.] Awesome phone just a little hard to put a screen protector on with the center crece other then that Awesome phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad.stoped working
on March 10, 2025
Posted by: Waleed125
[This review was collected as part of a promotion.] Bad
After one year the folded screen stop working
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After one year the folded screen stop working
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Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your feedback about the Galaxy Z Fold5, Waleed. We understand how disappointing it can be when your device experiences challenges after a year of use. The Galaxy Z Fold5 is designed to provide a premium and long-lasting experience, and we want to assist you. We recommend taking advantage of Samsung's screen repair promotion for the Galaxy Z Fold5. This offer allows for a one-time repair of the interior folding screen at a discounted price within two years of your original purchase date. To get started, please visit the Samsung Support page linked below and click on "Request Service." You'll need to log in to your Samsung Account and follow the steps to create a repair request. We hope this information helps you with your Galaxy Z Fold5. If you need further assistance or have any additional questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US