Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
3
It's good, but can be improved
on July 29, 2024
Posted by: AnHonestReviewer
[This review was collected as part of a promotion.] This device handles multitasking well. I regularly have multiple apps and games running and it handles it with ease. The inside screen is large enough to view any content you consume (videos are weird, but more on that later) and you will never notice the bend unless the screen is off. The screens can be adjusted to an eye watering brightness and that's perfect for outside use. I'm always able to see my phone clearly outside or inside.
The battery life is really good for being such a big phone. It's got about 8-9 hours with continual usage.
My issues are with the dimensions of the phone. The exterior screen is much too small to be usable with the larger screen set by standard phones today and will not work with the S-pen. The interior screen has a weird dimension to where videos will not full display on the screen. The top and bottom cut off the video and it only let's you watch at a regular phone size. If you try to fold the phone to use both screens, you find yourself with the same problem as the exterior screen. They're just too small.
These problems can be fixed with future devices and it would vastly improve my score. It would probably be the perfect phone if the dimensions weren't messy.
These problems can be fixed with future devices and it would vastly improve my score. It would probably be the perfect phone if the dimensions weren't messy.
I've used the Galaxy AI a few times. It's good for what it does. The crop and generate feature is really cool.
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Salutations AnHonestReviewer,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to choose which apps you want to use in the full screen aspect ratio. Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to choose which apps you want to use in the full screen aspect ratio. Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Keeps Winning
on July 29, 2024
Posted by: CutCreator
[This review was collected as part of a promotion.] The Galaxy ZFold5 has been a priceless asset for me on a daily basis. I trade stocks and using the unfolded version of the ZFold 5 helps me be able to trade on the go so much easier.
The new GalaxyAI feature is a can't miss feature whether I'm researching companies or just searching the web.
Samsung Galaxy has been a mainstay for me since.the Galaxy I. Samsung can do no wrong in my eyes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone.
on July 29, 2024
Posted by: RASdeValle
[This review was collected as part of a promotion.] I really do love this phone. But not long ago, I opened my bigger inside screen. And it made a horrible sound and the middle where it folds turned black. Now I am unable to use the bigger screen. And I'm very disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love This Phone
on July 29, 2024
Posted by: FoldedUp
[This review was collected as part of a promotion.] I love the ZFOLD. The screen is perfect no matter what I'm doing. It's an all-in-one device. I haven't used a separate ebook reader since I got it. Have not tried the Galaxy AI yet, but will do so soon. I would not own any phone but a Samsung Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy fold 5
on July 29, 2024
Posted by: RAGIII
[This review was collected as part of a promotion.] The phone is excellent especially the multiple screens that can be used at the same time. I am a truck driver so I'm able to check my logs on one screen, have my stops on another and use maps all at once. Many phones don't have options like these I can't wait to see the new functions of the new version as well as see how galaxy AI performs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mini tablet in your pocket
on July 29, 2024
Posted by: Cerean
[This review was collected as part of a promotion.] The fold, app adaption may vary, is pretty great as an actual miniature tablet in your pocket. Folded, the size is great for single handed use. Open and the phone is basically a mini tablet or monitor if you're watching anything. Also better to play any mobile games on if you've ever gripped about how small the screen is for gaming.
Only down fall is finding the perfect case for it. There's a wide variance, with the biggest problem being that you have to have a way to have two covers in one, there's many attempts at figuring out how to keep the frame attached to the phone. Or if the frame is too thick, it's noticeable around the edges and you will slowly grow frustrated trying to swipe on the sides.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z-Fold 5
on July 29, 2024
Posted by: CRB004
[This review was collected as part of a promotion.] I love the portability and features and the Galaxy AI features i have had 3 of them starting with the Z-fold 3 and the 4.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great build quality and updated features
on July 29, 2024
Posted by: Drooks245
[This review was collected as part of a promotion.] The Z Fold5 has came a long way since the initial fold device with a sturdy hinge increased screen protection to prevent creasing and amazing camera. I'm glad I selected this model with it being the the best Samsung device I've owned.
Value
4
Written by a customer while visiting Samsung US