Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Overall very satisfied and helpful
on March 17, 2025
Posted by: Bilals
[This review was collected as part of a promotion.] Love the product. Never going back to single single phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So versatile
on March 17, 2025
Posted by: Gonefishn
[This review was collected as part of a promotion.] Seamlessly switch between apps, drawing and phone calls etc. Love bigger screen for watching shows and movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
11outta10starz
on March 17, 2025
Posted by: Ade1994
[This review was collected as part of a promotion.] Now brief gets me to news and updates worldwide instantly! Love it Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on March 17, 2025
Posted by: 2013Ace
[This review was collected as part of a promotion.] I used the phone everyday in the pictures are good quality of the videos are good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Amazing Zfold5
on March 17, 2025
Posted by: Shovic842013
[This review was collected as part of a promotion.] I just love my smartphone. It's like a computer in my pocket and it listens when I tell it to do something. Great for watching movies, gaming,etc. I also do a lot of work with my phone such as scheduling, hiring, and admin. Great device to have. I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The design and overall quality is pure perfection
on March 17, 2025
Posted by: SatoriMCB
[This review was collected as part of a promotion.] I mainly use this device for my work and it is, hands down, the absolute perfect match for what i do! I can interrupt the item I'm working with in a flash and be doing another task just by the swipe of my hand or, touch of my finger. And when im done, another swipe of touch and im right back where I left off immediately!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Z Fold 5: Innovation at Its Best
on March 17, 2025
Posted by: ZenFold44
[This review was collected as part of a promotion.] The Samsung Z Fold 5 has completely changed the way I interact with my phone, blending power, flexibility, and next-level multitasking in a way no other device can.
Seamless Actions Across Apps: The ability to run multiple apps in split-screen mode makes this a game-changer for work and personal use. Whether I’m researching something online while taking notes or editing videos while checking emails, it keeps up effortlessly.
Now Brief & Audio Eraser: I use Now Brief to stay updated on important news, reminders, and my daily schedule—everything I need, at a glance. The Audio Eraser feature is another lifesaver, helping to remove background noise when I’m recording content or reviewing voice memos.
Daily Life & Usage: Whether I’m streaming, gaming, or creating content, the 7.6-inch Dynamic AMOLED 2X display makes everything immersive. The battery life is solid, lasting me through long days of work and entertainment. And the S Pen support turns this device into a portable workstation, perfect for jotting down ideas on the go.
This phone isn’t just a device—it’s an experience. Samsung has truly perfected the foldable concept, and I can’t imagine going back to a regular phone. If you’re looking for the ultimate balance of power, style, and innovation, the Z Fold 5 delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but
on March 17, 2025
Posted by: Warlan
[This review was collected as part of a promotion.] Don't feel like I use the fold feature as much as I thought. It requires two hands and I'm always on the go. Also the film on the inside has already started peeling off. The camera is much worse than the galaxy phones
Value
3
Response from Samsung USBy R&R Team, March 20, 2025
Thank you for sharing your feedback about the Galaxy Z Fold5, Warlan. It’s important to us, and we appreciate your honesty. Regarding the film on the interior of your device peeling off, we want to assure you that we have a program in place for situations like this. With our Z Assurance, you can receive a one-time discounted repair for the interior folding screen if your Galaxy Z Fold5 was purchased from an authorized distributor in the U.S. before July 31, 2024. To qualify, just register your device with a Samsung account. Please remember this offer only applies to the original purchaser and excludes second-hand devices. If you are interested, you can easily access the service through our support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. We hate to hear that the camera hasn’t met your expectations. The Galaxy Z Fold5 is designed to deliver a premium photographic experience, but we’re constantly working to enhance our camera technology, and your feedback will contribute to that process. If there’s anything else we can help you with or if you have further suggestions, please don’t hesitate to reach out to us at Samsung Support. Thank you for choosing Samsung! -Kelvin
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Written by a customer while visiting Samsung US