Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
This product is wonderful
on July 29, 2024
Posted by: Nagirl12
[This review was collected as part of a promotion.] I'm a gamer. So the galaxy z fold5 is perfect for me. I love the big screen. The AI feature is a great feature to use. I canf wait to see how the newer version is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the concept
on July 29, 2024
Posted by: Ike0247
[This review was collected as part of a promotion.] Love the fold. UI is fantastic. I use it for work and it makes it possible for me to work on the go. The flexibility it allows absolutely means I won't go to any other design for now. Two things I would change slightly is make it slightly wider and slightly shorter. The other big struggle I've had with it is the durability. This is my third folding device from Samsung. The other two broke through no fault of my own. The screen simply crack down the middle when being opened. I would give this a 10 out of 10 if it had better durability.
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Greetings Ike0247,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of your Uber on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to check out, "Care for your Samsung foldable phone" for some wonderful tips on how you can keep your device in pristine condition. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of your Uber on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to check out, "Care for your Samsung foldable phone" for some wonderful tips on how you can keep your device in pristine condition. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there!
on July 29, 2024
Posted by: Farid786
[This review was collected as part of a promotion.] This phone has galaxy AI and is on the top of all the other phones out there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why you should buy the Z Fold 5!
on July 29, 2024
Posted by: Tony1032
[This review was collected as part of a promotion.] The phone is extremely versatile and provides the ability to use a larger keyboard thus allowing for rapid typing and the ability to surf the web without being distracted or slowed down by a smaller keyboard. The large screen makes it easy to view videos and documents with ease. Samsung AI is phenomenal and extremely responsive compared to other AI's on the market. I would recommend people buy the new Z Fold as I can only imagine Samsung has only improved upon this magnificent machine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product performed better then expected.
on July 29, 2024
Posted by: Galaxyz
[This review was collected as part of a promotion.] The Z Fold 5 turned out better then expected, I was afraid of the folding screen but once you get used to it,well I probably won't be going back to a regular screen.
Maybe the next phone I'll try will have AI with it but for now I'm happy with the Z Fold 5. Unless it gets integrated with previous versions.
Maybe the next phone I'll try will have AI with it but for now I'm happy with the Z Fold 5. Unless it gets integrated with previous versions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unique design fast phone
on July 29, 2024
Posted by: Mctorta
[This review was collected as part of a promotion.] I'm a long time samsung fan. This phone is a game changer. The ability to turn it into a tablet has made my life so much easier. I own a business and at times need a bigger screen to work on the go. This is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My thoughts on the galaxy fold
on July 29, 2024
Posted by: Jamm4two
[This review was collected as part of a promotion.] Since I first got it from my father it's works really well able to use big screen to small screen just by folding which make it interesting. Able to watch videos and movie with a big screen, and texts to see more clearly too.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Knockout phone!!
on July 29, 2024
Posted by: Primegecko
[This review was collected as part of a promotion.] I use my Samsung Zfold5 for personal and work on the fly. If I need to draw or explain something I can, as well as share ideas with multiple teams. Gaming is also full screen. This is my 2nd folding phone and I can't go back to a regular phone anymore. Samsung has learned how to pack their phones with features we haven't even thought of yet!!
Value
5
Written by a customer while visiting Samsung US