Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
3
Amazing Device with a few shortcomings
on August 12, 2024
Posted by: Trev85
[This review was collected as part of a promotion.] I love the device and most Samsung modeled phones I've had in the past. The Fold specifically was fairly new for me to use and I was delighted to receive it. Recently I had purchased a device from a competitor and had a less than satisfactory experience with that phone. Any issues I had with that device was cleared with this one with just one problem that is a setback: the front screen.
Unfolded the phone is very handy, but often I see myself only using the unfolded screen rather than the front screen that I'm using right now. I have rather large thumbs and typing on the keyboard feels clicking on the world's smallest keyboard. Even when trying to use some of the features such as the side bevel can be tasking where swiping will unnecessarily avoid the bevel and either close an app or scroll the screen.
Despite this minor setback, I'm thrilled to see how Samsung will improve on it in future models.
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hi Trev85,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you have been enjoying the full functionality of your Galaxy Z Fold5! If you would like to share additional feedback with us regarding the functionality, performance, or durability of your device, feel free to contact Samsung Support. We're always here for you! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you have been enjoying the full functionality of your Galaxy Z Fold5! If you would like to share additional feedback with us regarding the functionality, performance, or durability of your device, feel free to contact Samsung Support. We're always here for you! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features in A.I and Screen Clarity
on August 12, 2024
Posted by: TechAudio20
[This review was collected as part of a promotion.] I love the Galaxy AI in this phone. Makes everything feel so natural and smooth when doing daily task. This phone is beyond amazing and with the screen being top quality. You can go wrong with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 12, 2024
Posted by: Digidestined88
[This review was collected as part of a promotion.] I use it for almost all daily living. love the screen size and the fact that you can increase it by unfolding it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Foldable phone with multiple paralle screens
on August 12, 2024
Posted by: DragonHov
[This review was collected as part of a promotion.] The AI features on my device is amazing. I wasn't a fan of AI initially, but after using the fold 5 all the repeatable actions on my daily work reduces to a single activity. It's like Jetsons do exist.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love how you can 4 screens
on August 12, 2024
Posted by: Cherchu
[This review was collected as part of a promotion.] It's really awesome you can watch videos it's almost like watching TV on a tablet looking at pictures looking at videos is awesome I mean the colors awesome the pictures are clear I love opening up and using it wide open
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone and tablet in one
on August 12, 2024
Posted by: Queenny
[This review was collected as part of a promotion.] Samsung has always been my number 1 phone, because of the camera quality and battery life. I used the S series for years until z fold came out. Now I have a phone and tablet in one. I love it my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality phone
on August 12, 2024
Posted by: Jerstock
[This review was collected as part of a promotion.] At the end of the day this is a very quality phone you cannot beat having a phone that turns into a tablet helps you very quickly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 12, 2024
Posted by: Sammyjeff
[This review was collected as part of a promotion.] The z fold 5 is the greatest phone i have ever owned. Galaxy AI is awesome too..
Love the full screen and the hundreds of different settings and themes.
Strongly recommend
Value
5
Written by a customer while visiting Samsung US