Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Great product with one small oversight
on August 12, 2024
Posted by: Kraftysaurus
[This review was collected as part of a promotion.] Overall a great phone it just lacks one small feature that all other Samsung phones I've dealt with had: a notification light. Personally I keep my phone on vibrate because of the amount of notifications I get in a day. Previously I could just glance at the phone and there would be a small indicator light showing that you have a new notification. They seem to have left that off if this model and I'm not sure why.
Otherwise it's been great. The ability to open the phone up and have a larger viewing surface has been great for my small business. The battery lasts the entire day (so far), and the phone is fairly quick as far as processing speed. My only detractor is that seemingly silly little light.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my galaxy
on August 12, 2024
Posted by: Neolove
[This review was collected as part of a promotion.] Galaxy AI is not for me. I have been a samsung Galaxy fold Customer since the beginning but the new AI just bombard me with endless annoying apps that make me feel my phone is not mine.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This device is amazing I am Galaxy fan
on August 12, 2024
Posted by: TIJara
[This review was collected as part of a promotion.] The Galaxy AI Feature help me to create a better texts or emails. And I can find anything more easy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product has a great vision
on August 12, 2024
Posted by: Blackdiver1977
[This review was collected as part of a promotion.] With the new version and AI integrated make the phone better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great features bad battery and internal screen
on August 12, 2024
Posted by: ChrisS
[This review was collected as part of a promotion.] Unfortunately battery really bad get hot really hot and the internal screen pop a black dot I can't use the internal screen
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hello there Chriss,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Also take a look at, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Also take a look at, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, little battery life
on August 12, 2024
Posted by: Spookz
[This review was collected as part of a promotion.] Quality of the screens are very high quality and with a quick response.
Wish the front screen accepted the pen.
Screen draw a lot of power though so battery life is only a few hours.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on August 12, 2024
Posted by: EZDriver
[This review was collected as part of a promotion.] Can get buggy, speed not as fast as it claims. Love Samsung, always have and always will. But Iphones have a smoother OS than these phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greta Device, not going back to regular phones
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Great phone, it's like having 2 devices. The front screen is just my amazing samsung phone then I open it and I have a tablet like experience for multitasking and entertainment, you can't beat that.
Value
5
Written by a customer while visiting Samsung US