Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
2
I won't purchase one again
on August 12, 2024
Posted by: Dm1108
[This review was collected as part of a promotion.] I have enjoyed every samsung product I have ever owned until now. This particular phone has next to no battery life, is incredibly slow compared to other phones I have owned. The phone stopped folding out flat about 2 months after purchase.
Value
2
Response from Samsung USBy Social Commerce, August 14, 2024
Hello there Dm1108,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some great tips on how you can keep your device in pristine condition. When you have some free time available, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some great tips on how you can keep your device in pristine condition. When you have some free time available, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone.
on August 12, 2024
Posted by: Lostingalaxy
[This review was collected as part of a promotion.] I don't really use AI that much but I have to say that the galaxy AI is pretty interesting I like using it to take pictures of things and use the feature to circle an item in a picture to find it online that comes in handy a lot. I normally use my phone mostly during work to pass time when there's nothing going on. The feature I love the most is the bigger screen for when I'm watching something at work it just makes it look better on a bigger screen compared to smaller ones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mickey's opinion
on August 12, 2024
Posted by: Mickey
[This review was collected as part of a promotion.] I love my Zfold5. The opened screen is perfect for my poor vision and working on 2 apps at the same time is fun. I gets lots of compliments and I love the storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Front Screen
on August 12, 2024
Posted by: ScoobyDoo313420
[This review was collected as part of a promotion.] I love this phone. It is perfect for watching movies and TV shows as well as the business end of the phone is very functional. MY only complaint is the the front screen cracked very easily. Easier than other phones. Other than that, I love my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great split screen features.
on August 12, 2024
Posted by: RockyD726
[This review was collected as part of a promotion.] The ability to split screens, watch TV on one side will continuing to email, chat, surf the internet and social media makes this device very nice. I like that you can do so much more with the large screen split.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 12, 2024
Posted by: Chickenchick07
[This review was collected as part of a promotion.] This is my 3rd fold and can't be happier, Between the new Galaxy AI, Google AI, and the faster processors the phone is exceptional. Vacation pictures never looked better (see below) able to use for work and not needing to use my tablet. Everyone who asks me about my Galaxy Fold Z 5 I tell them it's the best money I've ever spent. I encourage people to go out and get one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tablet versatility in a phone.
on August 12, 2024
Posted by: TonyTwoTimes
[This review was collected as part of a promotion.] The quality and speed of a phone with the screen versatility of a tablet. This phone has it all. The addition of galaxy Ai has made it all the more useful. Add in Samsung Dex capability, and you have an all around device that allows you to leave your laptop home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great at first!!
on August 12, 2024
Posted by: Jesse1
[This review was collected as part of a promotion.] My phone was great until one day it wasn't. It randomly stops ringing and I can never hear my ringer. The only way I know when someone calls is by me looking at my phone. But then sometimes it works. Ehhh
Value
2
Response from Samsung USBy Social Commerce, August 14, 2024
Hello Jesse1,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can change the sound mode on your device without using Volume buttons. Here's how: From Settings, tap Sounds and vibration, and then choose a mode: * Sound: Use the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts. - Vibrate while ringing: Set your device to vibrate in addition to ringing when you receive a call. * Vibrate: Use vibration only for notifications and alerts. * Mute: Set your device to make no sounds. - Temporary mute: Set a time limit for muting the device. Tip - Use the sound mode setting instead of Volume buttons to change the sound mode without losing your customized sound levels. Check out Modes and Routines as well! These automatically change your device's settings to match your activity or situation. Here's how you'll find those settings: From Settings, tap Modes and Routines for the following pages: * Modes: Choose a mode based on what you are doing or where you are. * Routines: Create routines for your device based on times or places. For your convenience, I have included a link to your device manual below for your records and/or review. If you have any questions for us after reviewing these resources or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can change the sound mode on your device without using Volume buttons. Here's how: From Settings, tap Sounds and vibration, and then choose a mode: * Sound: Use the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts. - Vibrate while ringing: Set your device to vibrate in addition to ringing when you receive a call. * Vibrate: Use vibration only for notifications and alerts. * Mute: Set your device to make no sounds. - Temporary mute: Set a time limit for muting the device. Tip - Use the sound mode setting instead of Volume buttons to change the sound mode without losing your customized sound levels. Check out Modes and Routines as well! These automatically change your device's settings to match your activity or situation. Here's how you'll find those settings: From Settings, tap Modes and Routines for the following pages: * Modes: Choose a mode based on what you are doing or where you are. * Routines: Create routines for your device based on times or places. For your convenience, I have included a link to your device manual below for your records and/or review. If you have any questions for us after reviewing these resources or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US