Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Quality and Screen
on March 17, 2025
Posted by: DaBassJr
[This review was collected as part of a promotion.] The quality of the hinge work great. The hinge flow smoothly in the opening and closing.
The screen size is perfect on the outside for quick messages and looking up references items. The inner screen has a great size and greatnfor reading and research data I use often. The inner screen film protector does get a crease but a simple replace fix the crease.
The screen size is perfect on the outside for quick messages and looking up references items. The inner screen has a great size and greatnfor reading and research data I use often. The inner screen film protector does get a crease but a simple replace fix the crease.
I have dropped the phone a few time but never broke the screen. Case protection is limited but ok.
The stylus on the inner screen support so many thing and help projects flow easy. A built in stylus would be better if possible. The cases to support the stylus make the phone difficult to hold.
Sound quality is is good but could be upgraded some how.
The back camera works great and hope to just keep improving. Open inside camera are a little less in quality but great for chat. Closed outside camera is good fr the chat features. The placement of the camera are great out the way and almost non visible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
stunning display, sleek design. worth every penny!
on March 17, 2025
Posted by: NicoleG
[This review was collected as part of a promotion.] "I'm loving my Samsung Galaxy Z Fold 5! The seamless actions across apps feature has been a game-changer for my productivity. I can easily switch between emails, docs, and spreadsheets without any hassle.
The Now Brief feature keeps me informed about important events and updates throughout the day, making it easier to stay on top of my schedule.
I also appreciate the Audio Eraser feature, which helps me remove unwanted background noise from voice recordings.As for how I use my device, I'm an avid streamer and gamer. The Z Fold 5's stunning display and powerful performance make for an immersive entertainment experience.
I also use my device for work and school, taking advantage of the multitasking capabilities to get more done in less time.
Overall, I'm thoroughly impressed with my Samsung Galaxy Z Fold 5 and would highly recommend it to anyone looking for a powerful and feature-rich device."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Series
on March 17, 2025
Posted by: RazzleG
[This review was collected as part of a promotion.] Everywhere I go I have at least one person ask me how I like my phone. Since I have had the Z folds since the second version I rave about it. I have never had any issue with any of my Samsung device. My phone is durable and reliable. Samsung is far superior than another Brand. The only thing I wish the fold had was a better camera like the ultras. But I would still prefer the fold than the ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am a Samsung guy for life!
on March 17, 2025
Posted by: Danny82
[This review was collected as part of a promotion.] I am a huge fan of Samsung from my TV ,soundboard, smartphone and smartwatch, earbuds are all Samsung. Samsung will always be my favorite brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone even still
on March 17, 2025
Posted by: Jimmyphoneguy
[This review was collected as part of a promotion.] This phone has allowed me to view everything on a full size screen that allows me to see what I need to see very well. Because it's a Samsung I know it's always updated to the latest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This device has many small problems
on March 17, 2025
Posted by: Dan3169
[This review was collected as part of a promotion.] Great to watch TV, watch all SNS and etc. Gaming, streaming all good. Only problem, after about a year of use, it gets a line in the middle. I have to use an insurance to replace for another refurbished phone
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Dan. It's fantastic to see that you enjoy using it for streaming, gaming, and social media. We designed the Z Fold5 to enhance your entertainment experience, so it’s great to know it meets your needs. We see your concern about the line that appeared on your screen after a year of use. That can definitely be frustrating. The Flex hinge is designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. To help you, we’d like to inform you about our Samsung Z Assurance program. If your device was purchased from an authorized distributor in the U.S. before July 31, 2024, you’re eligible for a one-time discounted repair for the interior folding screen. Just remember to register your device with a Samsung account to qualify for this benefit. You can easily access this service by visiting our support page and selecting ‘Start a Repair,’ where you’ll find all the instructions for either walk-in or mail-in service. Please note that while this offer specifically covers the interior folding screen, additional damages will be assessed separately. We value your loyalty as a customer, and we want to ensure you have the best experience with your Galaxy Z Fold5. If you have any other questions or need assistance with the repair process, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the phone features. I love to watch movies
on March 17, 2025
Posted by: Martinez
[This review was collected as part of a promotion.] Am able to multitask screen. While am watching shows or movies. And even when am games. The sound is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone works fine only a few issues
on March 17, 2025
Posted by: Mrsmith
[This review was collected as part of a promotion.] Works fine if didn't know it was there you wouldn't know
Value
4
Written by a customer while visiting Samsung US