Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great features and an amazing camera
on September 11, 2023
Posted by: Kittycatme
[This review was collected as part of a promotion.] I take pictures use microsoft office and basically everything i use a tablet or laptop for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this Phone
on September 11, 2023
Posted by: Star2love
[This review was collected as part of a promotion.] I love this Phone easy to use. It is really good to use for games and use daily .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great so far
on September 11, 2023
Posted by: genosox
[This review was collected as part of a promotion.] This was a nice upgrade from the Note 20 Ultra. The hinge feels natural and sturdy and nothing about it is flimsy. There are a few features that I wish it had. First it would be nice if it was compatible with magnet style mounts and accessories out of the box instead of needing a third party case. Even though I didn't use it much on my Note, it would be nice if it held an S pen. The only other issue is that the camera is far behind most of the other Samsung phones. It was a major downgrade from my Note. Otherwise, I enjoy using it. The multitasking features are great, but I just need to get used to using them. The battery is par compared to other models. Depending on use, it could last a full day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it's size and how useful it is.
on September 11, 2023
Posted by: Lolo042
[This review was collected as part of a promotion.] The Fold5 is perfect for multitasking. Posting, steaming, gaming all at once. The front screen is the perfect size for one handed use. Over all my favorite phone by far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features and product overall!!
on September 11, 2023
Posted by: Christian
[This review was collected as part of a promotion.] I use mine for everything from paying bills,shopping,social media etc?I've used Samsung all my life never had any problems!!
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 19, 2023
Hi Christian, thank you for sharing your feedback on the Samsung Galaxy Z Fold5 with us. We are so happy to hear you are using the great features of your new device to take care of all of your daily needs without difficulty. We have provided links to the full product manual and the Samsung Support Team if you have questions about your device. We also have some great videos on our YouTube channel that show you how to use some of the great multi-tasking features and others you may not be aware of. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Fold 5: A Pinnacle of Innovation & Elegance
on September 11, 2023
Posted by: BARBIESTHER
[This review was collected as part of a promotion.] The Galaxy Fold 5 is an extraordinary smartphone, pushing the boundaries of innovation. With its expansive 7.2-inch AMOLED display, powered by a cutting-edge Snapdragon processor and 5G connectivity, it delivers an unparalleled user experience.
What truly sets the Fold 5 apart is its S Pen compatibility, allowing for precision and creativity like never before. Whether you're taking notes, sketching, or editing, it's a game-changer.
Photography enthusiasts will be thrilled with the versatile camera setup, capturing stunning photos in any setting. The device's battery life is impressive, and fast charging ensures you stay connected.
Samsung's One UI enhances productivity with multi-window support and app continuity. The Fold 5 seamlessly transitions between folded and unfolded modes, maintaining a consistent user experience.
Security is a top priority, with a side-mounted fingerprint sensor and facial recognition options.
In conclusion, the Galaxy Fold 5 is more than a smartphone; it's a masterpiece of technology, style, and performance. It represents the future of mobile devices, ready to unfold endless possibilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Personal computer
on September 11, 2023
Posted by: Brandi1045
[This review was collected as part of a promotion.] I use my device for gaming, work ,social but I use it all day long. My Zfold 5 is my personal computer. I love it. Learning new stuff on it weekly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy Z fold 5
on September 11, 2023
Posted by: Phonie
[This review was collected as part of a promotion.] Overall not impressed with the phone. The phone screen has to be at least on(not unlocked) in order for the finger print sensor to unlock the phone. Can't write on the outside screen with the pen. The phone did not come with the pen, and not just the pen, the Bluetooth pen. Very limited clear cases to show off phone color (clear gadget case from Samsung isn't the best. NO ACCESORIES!) When the phone is open many websites lose or don't have certain functions. Notifications have been a problem, with certain apps that have their default notification sound, that default sound does not play. Bluetooth issues with my vehicle (whether that's the phone or my vehicle is TBD) Front screen is too small/narrow.
While the foldable screen is cool, just the overall feel of the phone, for me, compared to a S22Ultra (what i previously had) just doesn't feel as natural.
While the foldable screen is cool, just the overall feel of the phone, for me, compared to a S22Ultra (what i previously had) just doesn't feel as natural.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi Phonie, thank you for sharing your feedback on the Samsung Galaxy Z Fold5. We understand that new devices especially when they are as different as an S Series and Z Series devices. We have provided a few links that we find helpful, the full product manual and the Samsung Support Team can help you with the settings and features. We also have great videos available on our YouTube channel that highlight some of the more specific features people find enjoyable but may not be aware of. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US