Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
3
Game Changer
on September 8, 2023
Posted by: Mont123
[This review was collected as part of a promotion.] The Z Fold 5 is an absolute game changer. It is a foldable phone yet, it is not very bulky. The flexible hinge on the phone very easily. There is a slight crease in the screen, which is barely noticeable when watching videos. I love the camera and zoom capabilities.
You can use the phone either folded or unfolded. I love the phones ability to scale any app or video to use the full length of the screen. There are a few caveats to using this phone, which led me to take off a couple stars. When switching from unfolded to folded position the screen shuts off. Also, if you were using an app while the phone was unfolded it has to restart before you can continue to use that app in the folded position. The lack of cases and accessories available for the phone. Most of the cases I have tried for the phone hinder its functionality. Due to fingerprint button being placed right next to the volume rock it make the phone hard to unlock a lot of the time. When I add a case into the mix it gets worse. Fingerprint scanner errors a lot and I have to manually unlock using a code.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hey there Mont123, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We are so happy to hear how much this amazing device has been such a game changer for you. We are always adding new cases for all of our devices to help our customers find the one that best suits their usage. With regards to the fingerprint reader, if you are finding that more difficult to use for your hand, there are other ways you can lock and unlock your device. You can use facial recognition, PIN number, or pattern to unlock your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone of all time
on September 8, 2023
Posted by: Hanzokujo
[This review was collected as part of a promotion.] There is really nothing else like it. I love the small screen for just basic tasks. But when i really want use my phone for youtube or twitter. it just blows all other phones out of the water.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great ZFold5
on September 8, 2023
Posted by: T2thewayz
[This review was collected as part of a promotion.] I use my fold as a number 2 phone for my social media, videos, streaming as well as some work applications like teams and excel viewing. The options it brings for both inside and outside screens is hard to beat. I use an S23 Ultra as my main daily driver but it's hard to pick a favorite. The fold5 is slimmer yet feels better made than my previous fold3. I'd recommend for the fellow nerds or task oriented individual.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving it so far!!
on September 8, 2023
Posted by: Twerp11100
[This review was collected as part of a promotion.] I absolutely love the large screen - makes things so much easier. I am sure that I am not using it to it's full potential yet but I am learning. It is extremely fast. It is fun to play with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my z fold5
on September 8, 2023
Posted by: King001
[This review was collected as part of a promotion.] I enjoy watching movies on the big screen and I love the upgrade from z fold 3 to z fold 5 because it's lighter and thinner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Scary at first..... but then
on September 8, 2023
Posted by: ImpulsiveGuy
[This review was collected as part of a promotion.] This is my very first folding phone. Previously, I used a Galaxy S21 ultra and this was a little scary at first. Once I customized the device and added an official Samsung kickstand case I fell in love with this device. I love opening it up when relaxing on the couch or in a waiting room. Playing games is a completey different experience and I'm not sure I could I ever to back! I also love browsing the web in desktop mode. Watching YouTube in full screen and in flex mode while doing household chores is also so very enjoyable! Friends have informed me that when they watch my Snapchats or Instagrams they are by far the clearest of anyone, pictures and videos are absolutely gorgeous!! Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on September 8, 2023
Posted by: Chito602
[This review was collected as part of a promotion.] I hesitated to switch to a foldable phone even after i got it on my hands was still hesitant but after having it for 2 days let me tell you after switching from my Samsung Galaxy S20 5G. This has been far out the best phone I've had. Specifically when I open the phone into what I call it a mini tablet. The music videos, movies or just surfing the internet have an amazing quality and bigger screen even from any other phones out there. The sound quality is perfectly loud. Let me tell you loud is good lol. Another amazing feature is the half open and have 2 different apps opened at the same time. You can play music and search music while texting on the other screen. This is really convenient. Overall I love this phone now and I will continue to upgrade as newer versions come out. FYI I am a Samsung fan. I have 85" Samsung Smart TV. My kids have Samsung tablets. Samsung has been amazing so I always keep buying. Thank you for the amazing products you make.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the wait!
on September 8, 2023
Posted by: SamsungFan90
[This review was collected as part of a promotion.] I have loved Samsung phones for a long time, and when I heard about the first foldable I was intrigued. As with any new product, I wanted to wait until all of the kinks were worked out. After the Fold 2 and Fold 3, I still felt a little skeptical in jumping on the Fold train. I was almost there woth the Fold 4, but what really sold me with the Fold 5 was the fully flat closing and hinge. I decided to take a chance and switch from my Galaxy Note to the Fold 5. I absolutely love this phone. The fully functional screen when closed is perfect for everyday use. All of my apps work on it, and in already used to the smaller size. The huge screen when opened makes watching movies even better. One of my favorite features is the splitting of the keyboard when typing on the big screen. I just love everything about it. The one place I am slightly disappointed is with the battery. I used to get a full day with my Note 10+ , but now I usually have to charge a little in the evening to make it to bed time. Definitely not a deal breaker though. I am still discovering new things every day with this phone. Glad I made the plunge and switched!
Value
4
Written by a customer while visiting Samsung US