Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
Most durable smartphone. Powerful multitasker!
on March 11, 2025
Posted by: LamoftheNow
[This review was collected as part of a promotion.] I've ran this phone over with my pickups rear tire(with case while closed) with no/very minor scratches only. It's fell out my shirt pocket onto paved asphalt from me standing on the bed of a worktruck with no case. Still the fold 5 opens silently, screens are still buffed to perfection with a cloth. I've had 5 screens open on my screen and a movie cast to my TV with almost no reduction in focused applications. I'm a longtime google user, and because of the fold 5, I'm finally expanding some services to samsung infrastructures. Does get hot, but easily cooled down. Cameras are great for everyday and the AI tech on board does anything else I need. I can't go back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The way it fits
on March 11, 2025
Posted by: Bigboi
[This review was collected as part of a promotion.] I love the feel of the device and the seemless change from app to text and back.
It's more than a phone, it's a companion through the day.
It's more than a phone, it's a companion through the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has geait future and last long
on March 12, 2025
Posted by: 12121212
[This review was collected as part of a promotion.] Is perfect for personal and business use with both side of flipped you can running separate app and task
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your feedback on the Galaxy Z Fold5! We are thrilled to see that you find its features impressive and its longevity valuable for both personal and business use. The Galaxy Z Fold5 offers an unmatched multitasking experience, allowing you to run separate apps and tasks on its large, immersive 7.6" screen. With its powerful performance and innovative design, the Galaxy Z Fold5 is designed to keep up with your diverse needs, whether you're working, streaming, or staying connected on the go. We appreciate your support and are elated that the Galaxy Z Fold5 meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I so loved Z Fold
on March 12, 2025
Posted by: Shafiq
[This review was collected as part of a promotion.] I so loved samsung specially Z fold because can used 3 app one time i am uber driver very good for rideshare i used Z fold starting z fold first until now upgrade z fold 5 now i want trade in z fold 6 , otherwise samsung has secure folder we can use like two fone so help to me , i loved samsung i big fan galaxy i used galaxy samsung start 2013 note 1 .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cool phone with great features
on March 12, 2025
Posted by: King2shops
[This review was collected as part of a promotion.] The Galaxy Z Fold 5 is packed with impressive features, offering a sleek design and a smooth foldable display. The multitasking capabilities are great, and the screen size is perfect for productivity on the go. However, the Bluetooth connectivity is a letdown, as it cuts in and out frequently, which can be super annoying, especially when listening to music or using wireless accessories. Overall, it's a solid device, but the Bluetooth issue definitely needs to be addressed.
Value
3
Response from Samsung USBy R&R Team, March 13, 2025
Thank you for sharing your detailed feedback on the Galaxy Z Fold5. We're thrilled to see that you appreciate the impressive features, sleek design, and smooth foldable display. It's great to know that the multitasking capabilities and screen size has been able to enhance your productivity on the go. Regarding the Bluetooth connectivity, we understand how inconvenient it can be if it cuts in and out frequently, especially when listening to music or using wireless accessories. We recommend ensuring your device's software is up to date, as updates often include improvements to connectivity. Additionally, try resetting your Bluetooth settings or pairing your devices again to help stabilize the connection. We value your feedback and are continuously working to improve our products. If this persists, please don't hesitate to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I have ever had
on March 12, 2025
Posted by: Demigra
[This review was collected as part of a promotion.] This device has seamless actions across apps and is a great phone. I started with the Fold 3 and upgraded straight to the 5 and I am really impressed with what this phone can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has the most advance features.
on March 12, 2025
Posted by: Mike1928
[This review was collected as part of a promotion.] This is the best phone I've ever used. Duel screen is first. Camera takes fantastic photos second . Videos are breathtaking if downloaded in the right file size Third. It also can be used with a Keyboard and Mouse Fourth. And has many more features with the CORRECT pin! All I want is the zfold 7. Can't wait!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Powerful, Smooth, and Perfect for Multitasking
on March 12, 2025
Posted by: Tylerhed344
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5 is an excellent device for both work and entertainment. The larger screen makes multitasking effortless, allowing me to run multiple apps without feeling restricted. One-handed use is convenient, but unfolding it for media is the real highlight—YouTube and Netflix look stunning on the big display.
Performance is outstanding with the Snapdragon processor, ensuring smooth operation with no lag. The 120Hz refresh rate makes scrolling and reading easy on the eyes. The interface is well-optimized, making it a pleasure to navigate whether folded or unfolded.
Overall, the Z Fold 5 is a powerhouse that delivers speed, flexibility, and an immersive experience.
Value
4
Written by a customer while visiting Samsung US