Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
My Favorite Foldable!
on March 9, 2025
Posted by: FoldableFan
[This review was collected as part of a promotion.] The Galaxy Z Fold 5 is simply amazing! I absolutely love this foldable phone. The seamless actions across apps are a game-changer for multitasking. I use it for everything – streaming movies, playing games, and even getting work done. The large, vibrant screen makes everything enjoyable. The durability feels solid, and the hinge is smooth. It's truly become an essential part of my daily routine, making everything from watching videos to browsing the web a more immersive experience. I especially appreciate how it fits in my pocket when folded, yet unfolds into a mini-tablet when I need it. It's the perfect blend of portability and functionality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
MY EXPERIENCE WITH MY GALAXY Z FOLD 5
on March 9, 2025
Posted by: Red1Red
[This review was collected as part of a promotion.] It is my favorite phone. I like that it has two screens, The phone has no issue handling any app. It is smooth like a butter. I can use my main camera for self and video calls. The split screen features allows me to use two apps at the same time, this allowed me to monitor the import task and let me do other things without wasting my time. The camera is really good, if i take a picture in professional lighted set it is as comparable to the some of the professional cameras. Editing tools allow me to have the freedom of not carrying a camera. The new AI features combined with the s pen allows me to create unique wallpaper for my phone. I love the screen the contrast and color representation of the screen are exceptional. I love the ability to use big screen and small screen. I like the fingerprint sensor which is on the power button, it helps me a lot for quickly unlock my phone. I also like to use the phone as a self stand by folding it in half. Finally the overall experience is exceptional.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Attention grabber
on March 9, 2025
Posted by: Ecast23
[This review was collected as part of a promotion.] Like my phone very much, it has the speed and great features of a flagship phone plus a big screen for when you need more real state
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big screen allows for more productivity
on March 10, 2025
Posted by: Gtiracer01
[This review was collected as part of a promotion.] Having the fold allows me to do my day to day functions like staying connected with work, family, games on the go, as well a movie time on my free time. The seamless action of being able to split screen 2 apps at the same time has been a game changer for me. I play a lot of games on the go, and watch movies/ YouTube videos as well. Beautiful screen with great resolution. Bright enough when in direct sunlight, and perfect in the dark as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad.stoped working
on March 10, 2025
Posted by: Waleed125
[This review was collected as part of a promotion.] Bad
After one year the folded screen stop working
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After one year the folded screen stop working
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Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your feedback about the Galaxy Z Fold5, Waleed. We understand how disappointing it can be when your device experiences challenges after a year of use. The Galaxy Z Fold5 is designed to provide a premium and long-lasting experience, and we want to assist you. We recommend taking advantage of Samsung's screen repair promotion for the Galaxy Z Fold5. This offer allows for a one-time repair of the interior folding screen at a discounted price within two years of your original purchase date. To get started, please visit the Samsung Support page linked below and click on "Request Service." You'll need to log in to your Samsung Account and follow the steps to create a repair request. We hope this information helps you with your Galaxy Z Fold5. If you need further assistance or have any additional questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/service/
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https://www.samsung.com/us/support/service/
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on March 10, 2025
Posted by: Homie907
[This review was collected as part of a promotion.] Awesome phone just a little hard to put a screen protector on with the center crece other then that Awesome phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone, seamless integration with buds pro 3
on March 10, 2025
Posted by: Ccouncil70
[This review was collected as part of a promotion.] Great device for streaming hulu and game play. Works flawlessly with buds pro 3 and watch 5. Display is fantastic and clear for whatever I'm watching before bedtime. Solid build for a fold. My kid has dropped it a few times off the couch and phone is still in new condition after a year of daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
pinnacle of technology among foldable smartphones
on March 10, 2025
Posted by: Azinaz050124
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5 takes productivity and entertainment to the next level with its seamless actions across apps, making multitasking effortless. I often use the split-screen feature to take notes while watching videos or to quickly drag and drop files between apps – it’s a game-changer for work and efficiency.
One of my favorite features is Now Brief, which keeps me updated with essential information at a glance. Whether it’s calendar events, weather, or reminders, having everything organized on one screen makes my day much smoother.
For media lovers like me, Audio Eraser is a fantastic addition. It removes background noise from recordings, ensuring clear audio, which is perfect for meetings, voice memos, or content creation.
I use my Z Fold 5 for everything – streaming movies, gaming, and work. The 7.6-inch AMOLED display is stunning for watching sports and playing games, while the powerful Snapdragon 8 Gen 2 keeps everything running smoothly. The improved battery life ensures I stay connected all day without worrying about running out of power.
Overall, the Galaxy Z Fold 5 seamlessly blends work and play, making it the perfect device for those who want power, innovation, and flexibility in one package!
Value
5
Written by a customer while visiting Samsung US