Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7 out of 5
4.7
(3,908 Reviews)
Open Ratings Snapshot
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
One of my favorite phone of all time
on February 25, 2025
Posted by: BluRaider84
[This review was collected as part of a promotion.] Fast charging,speaker in awesome with surround sound and stylus is awesome. Upgrades are nice. I would highly recommend this model
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever
on February 25, 2025
Posted by: Dmaskus
[This review was collected as part of a promotion.] The Samsung Zfold 5 has been the best phone purchase i have ever made. At first I was skeptical because I thought the fold part would give me trouble. I was wrong. This phone holds up. The seamless actions across apps makes this phone so very easy and useful. The large screen is so easy to use. You can also use it as a laptop due to the fold. This was one of the best investments I have ever made!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So many great features
on February 26, 2025
Posted by: Rickster
[This review was collected as part of a promotion.] I bought my Samsung Z fold 5 and I was so happy with my purchase. It had so many features the flash when it rings is awesome plus when I paired it with my Samsung watch it was so cool you can add a photo from your phones gallery then add it as a background. The foldable tablet feature was great when traveling on a plane and it was bright and vibrant, clear. The security settings are great to have especially at this time with so many threats, within a few weeks i got a update and noticed the a.i assistant it's so convenient and great to have. So above all it's i look forward to see what Samsung will have in the near future. Well there are more settings that you can do but I am still learning about them . I totally recommend Android Samsung phones they are the best Android phone on the market. Thank you Samsung
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good quality nice phone
on February 26, 2025
Posted by: Lovephone
[This review was collected as part of a promotion.] For work personal and definitely for school nice for school work
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product!
on February 26, 2025
Posted by: PhoneQueen
[This review was collected as part of a promotion.] Overall, this is a great product. I don't really don't have any complaints about got it. I just we should have a I like the new sounds that are coming out.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it have a year with it is the best phone ev
on February 26, 2025
Posted by: Carlos
[This review was collected as part of a promotion.] I love it have a year with it is the best phone ever
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Issue-free
on February 26, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone has consistently performed without issue. While I have installed a higher-than-average number of applications for evaluation, app deletion is not a current priority. Consequently, numerous unused applications remain installed, yet performance remains unaffected.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Life-Balance Phone
on February 26, 2025
Posted by: Katalyst
[This review was collected as part of a promotion.] How do I start this?
This phone is essential for my work. Because I am a full-time mom and an administrator for an afterschool, my sleep schedule from my little one's sleep and the urgent schedule changes for the next day's pickup schedule are always fighting for my focus and energy. The only time I really have undisturbed to carefully plan out students' pickups on time for our drivers is late at night but I cannot move sometimes because my little one is asleep on me (especially last month from recovering and struggling with RSV). His sleep was important to me and my work was too. Somehow this phone was able to be in creation and I asked my boss if I could have this phone because I can literally make the schedules for the next day while in bed undisturbing my 22-month old while using the extended screen feature of the fold to view my excel sheets for all the students' Dismissal Times from the seven school districts we serve while checking schedule updates on school websites.
Apart from all the other features of this phone that are exceptional, the feature to have multiple screens open on the Fold5's one large screen allows me to have seemless actions across apps. This phone makes my life work and help our students get picked up on time.
Thank you so much!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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