Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
Substantially better than the last ones
on February 25, 2025
Posted by: Shroomy
[This review was collected as part of a promotion.] This version has been substantially more rugged than the last version.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very efficient and polished
on February 25, 2025
Posted by: BlizzardOfOz
[This review was collected as part of a promotion.] I appreciate how much I can do on one screen and how the Z Fold 5 is almost a desktop mixed with a phone . I can navigate seamlessly though different apps at the same time and that is a huge advantage for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great but bulky
on February 25, 2025
Posted by: Daniari9
[This review was collected as part of a promotion.] Great features but when the screen messes up it can't be replaced and you have to purchase another phone. Still mad about that. Also no carrying case for it or autobox protection.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend!
on February 25, 2025
Posted by: Dougie
[This review was collected as part of a promotion.] As a committed Samsung user, I highly recommend this device. It is very well put together, offering multiple useful features. It is a sleek, elegant cell phone. The foldable feature allows you to expand your options, the seamless view is very integrated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung z fold is really the best
on February 25, 2025
Posted by: Miguelvanegas
[This review was collected as part of a promotion.] **Samsung Galaxy S23 Review**
**Pros:** Stunning display, powerful performance, excellent camera system, refined design. And the audio eraser is my favorite feature
**Cons:** Pricey, but worthn
**Verdict:** Top-tier Android flagship. Best display & performance, but consider cost.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best device for buisness
on February 25, 2025
Posted by: Mrsinsuranceagent
[This review was collected as part of a promotion.] I love the bigger screen and that you can divide programs in half on the bigger screen or just fold it and use it as a basic phone size. This phone has allowed me to book appointments and run programs at the same time. Its allowed me to watch videos without me squinting my eyes, even take pictures and see the full view by small video size. This is a great phone for people in buisness and need to multi task without using a bunch of different devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Soft inner screen. Consider at your own risk.
on February 25, 2025
Posted by: Jon837
[This review was collected as part of a promotion.] While samsung has pretty good software for these foldable phones, including side bars and side-by-side apps to allow for seamless actions across apps, the deal-killer is that the inner screen is so fragile.
Two out of two of my Fold phones have dead pixel issues, and my next phone will not be a Samsung Fold.
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Jon. We’re pleased to hear that you appreciate the oustanding software features like sidebars and multitasking capabilities that our foldable phones offer. The Z Fold5 includes Live Translate, a real-time translation feature that helps you communicate in different languages during phone calls, making it easier to connect with people from around the world. Additionally, the Interpreter feature provides real-time translation even in airplane mode, allowing you to ask for recommendations or communicate with locals while traveling. We completely understand your concern regarding the inner screen. The Flex hinge is designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. It’s important to us that you feel supported with your device. That’s why we introduced Samsung's Z Assurance program, which provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, you just need to register your device with a Samsung account. This promotion is available only to the original purchaser and does not extend to second-hand devices, so please keep that in mind. To access this service, you can visit our support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. While this program covers the interior folding screen, it does not apply to repairs for the front screen or back glass. If there are any additional damages, those will be assessed separately, and if your device is deemed out of warranty, there may be extra costs. We value your feedback, and your experience helps us improve. If you need any assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE this phone, that's it. That is all!
on February 25, 2025
Posted by: APNYC182
[This review was collected as part of a promotion.] I use my phone for business and pleasure and it handles both seamlessly. On the topic, seamless actions across apps feature is top tier! Juggling work and play has never been easier or this much fun.
Value
5
Written by a customer while visiting Samsung US