Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
1
Phone is junk...don't recommend
on February 20, 2025
Posted by: TheChosen1
[This review was collected as part of a promotion.] Where do I begin well good luck keeping it protected and good luck with the battery issues amd how fast it dies even when brand new. Good luck accidently dropping jt from any height the smallest fall its breaking so unless you got unlimited protection for it I'd say dint buy it
Value
1
Response from Samsung USBy R&R Team, February 27, 2025
Thanks for reaching out! We appreciate your feedback regarding the Galaxy Z Fold5. Your feedback is crucial as we continue to make improvements. The Galaxy Z Fold5 features a battery capacity of 4,400 mAh, offering impressive battery life. You can enjoy up to 73 hours of audio playback and up to 21 hours of video playback. Notable features include Gorilla Glass Victus 2 on the external display, IPX8 water resistance, a redesigned Flex Hinge for enhanced durability, and out-of-the-box screen protection. Additionally, Samsung offers Z Assurance, which provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is only available to the original purchaser and does not cover second-hand devices. The promotion applies solely to the interior folding screen and excludes repairs like the front screen or back glass. To utilize this service, visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for walk-in or mail-in service. Additional damages will be assessed separately, and if repairs are deemed out of warranty, extra costs may apply. Be sure to check out the link attached to learn more about how to optimize your phone's battery life. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
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https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Has great features still learning how to use them
on February 21, 2025
Posted by: Curt1027
[This review was collected as part of a promotion.] Love the big screen, easy to use and simplified. People are always asking me what phone that it is.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Fold Five
on February 21, 2025
Posted by: Samsunggalaxyfold
[This review was collected as part of a promotion.] The Samsung Fold 5 has a great view. From streaming movies,videos and playing games the Fold is one of the best phones to do it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never going back to regular phone
on February 22, 2025
Posted by: Mikemikes
[This review was collected as part of a promotion.] Seamless actions across apps is actually wonderful even coming from ios. Also the now brief and audio erasers are great features. More useful than I thought
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Far better than any phone I've owned.
on February 23, 2025
Posted by: BrotherLos
[This review was collected as part of a promotion.] Samsung always manage to out do they self. I also have a S22 ultra. But my fold Z5 out performe in all categories. I owned most Note phones since the 2nd one. This phone is my best one yet. Camera, processing speed, screen quality, multi tasking and the look. All truly keeps me from ever trying anything else. I have 2 phone lines so I'm really thinking about the S25. I have no doubt that it will performe as needed. Because of my Z fold 5. I hardly use my computer now. Thanks Samsung for being ahead of the game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Multitasking at its finest
on February 23, 2025
Posted by: Wyllotree91
[This review was collected as part of a promotion.] Being a music artist, the find 5 is my fo to in the booth. I can unfold my phone and pull up my music and my notes at the same time to get my practice on. It's so useful so fluid. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I'm loving the picture qaulity and the gaming
on February 23, 2025
Posted by: Clipperhand
[This review was collected as part of a promotion.] I'm loving the picture qaulity and the gaming on the large screen
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy Z Fold 5
on February 23, 2025
Posted by: Bnnmnky
[This review was collected as part of a promotion.] It is so easy to use and it has so many features. One of the biggest features that it has is being able to have 2-4 apps open on the same screen to work on at the same time I especially use this when I am creating list or transferring information to my calendar what I would have to do it manually. I use this when creating a grocery list I have a recipe open and I'm creating a grocery list on a split screen. I also love the quality of the picture when I play games or watch something on Netflix or any other streaming app. If for whatever reason I have to text it will minimize the screen without stopping my show unless I need to pause it I also love the s-pen features. It comes in handy when editing pictures I have also used it with coloring or drawing. Taking pictures and videos is a breeze and I love to use the big screen when taking a video. I get comments when I am in public about my phone all the time all positive asking what kind of phone do I have and if I like it. I have also gotten that it's really cool.
Value
5
Written by a customer while visiting Samsung US