Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
This device helps me with business plans that I ha
on February 11, 2025
Posted by: Nainiluv
[This review was collected as part of a promotion.] The stylus is very helpful when my hands hurt. Also when making orders it created the form I need ASAP
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Phone I've Ever Owned
on February 11, 2025
Posted by: Animvl
[This review was collected as part of a promotion.] A first I was weary of the phone due to the thickness and uncertainty of the quality of the foldable screen. After tinkering with it in the store I decided it was definitely worth the upgrade. I don't have a need for a tablet anymore, and outside of a few situations, I don't always need my laptop either. While on a trip to Las Vegas I was able to comfortably watch movies on the foldable screen. As a result I was able to reduce the amount of devices that I needed to bring with me. I don't have to spend the extra money on a tablet either. The Z Fold has easily become my favorite phone I have ever owned. It will be hard to top this model / design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever on my hands
on February 11, 2025
Posted by: Imagina
[This review was collected as part of a promotion.] When I finally decided to switch to Samsung, I discovered a different ecosystem. Over the years, everything started to feel the same—until I found this phone! It's like having a small computer. I'm truly fascinated by how the technology in this phone works. I have everything I need right in my hands with this device! I look forward to seeing more new versions with this same style.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy models are great but need work.
on February 11, 2025
Posted by: Mandygirl
[This review was collected as part of a promotion.] I have been a galaxy device owner since they came out. I was a dedicated note user until they stopped making it. I was very excited about having the new Zfold 5. Now I will say it's a great phone. My biggest problem right now is that I bought this device a year ago and my screen in the center has a several large creases that stand out. Im very careful with this phone as i have been with all of my phones.
The battery life is good and the storage for this device is adequate. Im a project coordinator so i use my phone for work alot and I do like that I can basically everything on here as I do my laptop.
I realize this may not be a galaxy issue but they don't make decent covers for this and a pen that comes inside the phone would be nice.
The battery life is good and the storage for this device is adequate. Im a project coordinator so i use my phone for work alot and I do like that I can basically everything on here as I do my laptop.
I realize this may not be a galaxy issue but they don't make decent covers for this and a pen that comes inside the phone would be nice.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hey Mandy! Thank you for being a long-time Galaxy device owner and sharing your thoughts on the Z Fold5! We're thrilled to see that you're enjoying the larger screen and the versatility it offers, especially in your role as a project coordinator. Your feedback about the screen creases is important to us. For this, our Samsung Z Assurance program offers a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. Make sure your device is registered with a Samsung account to benefit from this offer. To access this service, visit the Samsung support page, select 'Start a Repair,' and follow the instructions for either walk-in or mail-in service. While this offer focuses on the interior folding screen, we'll ensure that any additional concerns are addressed, providing you with the best support possible. We appreciate your input regarding the S Pen and phone covers, and we recommend checking out the great covers we offer for your device. Your satisfaction means a lot to us, and we're confident that the Z Fold5 will continue to meet your high expectations. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Z Fold phones
on February 11, 2025
Posted by: psychodriver614
[This review was collected as part of a promotion.] This is my second Z Fold (3 & 5) and it'll be hard to convince me to not get a third when the time comes. I love having the large screen for reading digital comics/books and watching videos. I also appreciate the sturdy construction, I've never had a problem with cracks in the screen or any damage to the hinge after drops.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Zfold 5 review
on February 11, 2025
Posted by: Silver
[This review was collected as part of a promotion.] The Zfold 5 is great for getting a bigger picture when working on emails, documents, or even watching videos. The device works well as a "normal" phone and being able to seamlessly open the phone to get a bigger picture or even have two apps open at the same time is a total game changer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 11, 2025
Posted by: Youknowtherest
[This review was collected as part of a promotion.] I love this phone very much. I use it everyday for a variety of reasons.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on February 11, 2025
Posted by: UKNOWNO
[This review was collected as part of a promotion.] The ZFold has not only operated for me in the since of normal telephonic conversations but has also operated as my secretary, my home away home television, instant entertainment for my grandchildren but mainly for the many, many uses while shopping or traveling.
Ironically, I purchased my phone after I saw that my youngest sibling had hers she I fell in love instantly. What's funny is that the eldest daughter under me saw our phones and immediately purchased hers. We can now say, it's a family thing. Between the 3 of us, we tell each other about the different apps and uses of the phone.
Completely in love with my phone.
Value
5
Written by a customer while visiting Samsung US