Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
Perfect on the go
on October 14, 2024
Posted by: Sam4Life
[This review was collected as part of a promotion.] Love the AI Features and how user friendly it is. The Chatbot is another app that I love using on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool Phone Concept, But a Bit Lacking
on October 14, 2024
Posted by: Daemond
[This review was collected as part of a promotion.] I really like the flexibility of the fold. It feels like I have both a phone and a tablet all in one. However, the biggest downside is the camera. I just wish I could have a camera as good as the S series in the phone format.
Also, I've been using some of the new Galaxy AI features, and they're kinda mid. It feels like it doesn't really work about half the time.
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Hi Daemond! Thank you for sharing your feedback on the Galaxy Z Fold5. We’re thrilled to see that you enjoy the flexibility of the foldable design, allowing for a seamless transition between a phone and a tablet experience. Regarding the camera, we understand how important that is for capturing moments, and while the Z Fold5 excels with its upgraded camera features, we recognize that it may not fully match the S series standards. We're continuously working to enhance our camera technologies, and your input is invaluable. As for the new Galaxy AI features, we appreciate your honesty. While these innovations are designed to elevate your experience, we know that they're still evolving, so be on the lookout for new updates. Our goal is to refine and optimize these features to ensure they work seamlessly for every user. We’re always here to help and listen to our customers, so thank you for sharing your thoughts. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome features
on October 14, 2024
Posted by: Nexxus
[This review was collected as part of a promotion.] I love the big screen on this phone. The movies are sharp and clear.
When I take pictures, the result and editing features are amazing.
I use the AI feature on this phone like translation to another language as you speak. It's very easy to use. The map and other apps are very useful and easy to use. The split screen features makes my work a lot easier.
When I take pictures, the result and editing features are amazing.
I use the AI feature on this phone like translation to another language as you speak. It's very easy to use. The map and other apps are very useful and easy to use. The split screen features makes my work a lot easier.
Value
4
Response from Samsung USBy R&R Team, January 17, 2025
Hey! Thanks for taking the time to share your feedback on the Galaxy Z Fold5. We’re thrilled to hear that you're enjoying the large screen, as it certainly offers an immersive viewing experience that brings your favorite movies and shows to life with vibrant color and clarity. We're glad to see that you appreciate the camera features as well! The powerful editing tools allow you to enhance your photos effortlessly, capturing every moment beautifully. It’s great to see you utilizing the AI translation feature, which makes communication seamless and easy while on the go. We’re also pleased to see that you find the map and other applications user-friendly. The versatility of the Z Fold5` really shines with its multitasking capabilities, particularly the split-screen feature, which helps boost your productivity by allowing you to view and interact with multiple apps simultaneously. Thank you once again for your feedback! Your experience is important to us, and we’re excited for you to continue exploring all that the Galaxy Z Fold5 has to offer. If you have any questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and Seemless experience
on October 14, 2024
Posted by: LuckHeart
[This review was collected as part of a promotion.] I'm on my phone most of the day for work. My Battery lasts until ~4PM before I have to charge which is great. Screen size is large which allows me to do multiple things. On top of that, multiple apps open is great. I'm always playing two copies of a game at the same time, or two different apps. The phone does slow down if you are doing two demanding things at once, but I was able to have 3 copies of Pokémon Go open at once and can do a raid alone. Going to be honest, I miss my S23 some days, but only in size since I almost always use in open screen. Would highly reccomend a fold for anyone who is considering a fold phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfect for everything
on October 14, 2024
Posted by: Junemec
[This review was collected as part of a promotion.] I love to play games on it, the screen is amazing to watch videos and the battery lasts the whole day. I really enjoy the versatility of the phone, i use it close for something quick and i use it open for everything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Improved from previous versions
on October 14, 2024
Posted by: apatsalos
[This review was collected as part of a promotion.] It's a good niche phone for power users. I had all previous iterations and they all had issues with the inside screen cover peeling off. This one hasn't had any issues yet after a year. Only downside is the battery is not great. I wish it had at least 5000mA.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on October 14, 2024
Posted by: Patrice1771
[This review was collected as part of a promotion.] Let me start by saying I had a Note 4 for years until I got the Samsung S22. I had that for year then the Fold 4. Then I got Fold 5 and fell in love with it. I haven't tried the AI function that much. But have used ChatGPT several times and I was definitely amazed. Definitely love this one won't be changing for awhile. I have the Galaxy Watch 4, 5, 6 and Ultra. I also have the Galaxy Ring to complete the set.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on October 14, 2024
Posted by: TRambo
[This review was collected as part of a promotion.] The AI features are off the chain, I use my phone for work and play. Emails, Microsoft apps, social media (all of them), shopping, I mean just about everything. Best phone ever, small as phone only use and perfect as a mini tablet. Matter a fact I was going to get the 6 when it came out but my Fold 5 is everything, if I can and don't see a deal I can't refuse I will make myself wait for the 7.
Value
5
Written by a customer while visiting Samsung US