Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great for work
on October 14, 2024
Posted by: Productivity
[This review was collected as part of a promotion.] I can open excel, word or other office apps when I open the phone and see and utilize clearly. It's AI features are a definite plus, as it gets me insights I would not have thought of previously without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 Streaming, Picture, AI
on October 14, 2024
Posted by: Paulus
[This review was collected as part of a promotion.] It more faster, better picture and the older models, the screen is more clear, galaxy AI is good, for streaming is going well , it is clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Robust Powerhouse with powerful features.
on October 14, 2024
Posted by: RobustPowerhouse
[This review was collected as part of a promotion.] Samsung Galaxy Fold 5: A Robust Portable Powerhouse
The Samsung Galaxy Fold 5 is a testament to the future of smartphone technology, offering a robust, portable device packed with cutting-edge features. Its foldable design, coupled with powerful hardware and innovative software, sets it apart from traditional smartphones.
A Durable Device
One of the most striking features of the Fold 5 is its durability. Samsung has made significant improvements to the hinge mechanism, ensuring a smoother, more reliable fold. The device feels solid in hand and can withstand everyday wear and tear. The added layer of protection on the outer screen provides peace of mind, knowing that your investment is safeguarded.
A Versatile Companion
The Fold 5's versatility is unmatched. When unfolded, it transforms into a tablet-like device, perfect for multitasking, consuming media, or working on productivity tasks. The large, immersive display offers a truly cinematic experience for movies and games. On the other hand, when folded, it becomes a compact smartphone that fits comfortably in your pocket. This dual-screen functionality caters to a wide range of users and lifestyles.
Powerful Performance.
The Samsung Galaxy Fold 5 is a testament to the future of smartphone technology, offering a robust, portable device packed with cutting-edge features. Its foldable design, coupled with powerful hardware and innovative software, sets it apart from traditional smartphones.
A Durable Device
One of the most striking features of the Fold 5 is its durability. Samsung has made significant improvements to the hinge mechanism, ensuring a smoother, more reliable fold. The device feels solid in hand and can withstand everyday wear and tear. The added layer of protection on the outer screen provides peace of mind, knowing that your investment is safeguarded.
A Versatile Companion
The Fold 5's versatility is unmatched. When unfolded, it transforms into a tablet-like device, perfect for multitasking, consuming media, or working on productivity tasks. The large, immersive display offers a truly cinematic experience for movies and games. On the other hand, when folded, it becomes a compact smartphone that fits comfortably in your pocket. This dual-screen functionality caters to a wide range of users and lifestyles.
Powerful Performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 14, 2024
Posted by: TxExige
[This review was collected as part of a promotion.] Best foldable on the market. Great bright screen, awesome AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hands down, the best phone I've owned
on October 14, 2024
Posted by: Gribb78
[This review was collected as part of a promotion.] The device is amazing for consuming content, multitasking and just about about anything else you want to toss at it. It feels very premium and made well. I genuinely love this phone and have been using it daily since it's release. The only issue that I've had with it is the screen protector. The factory installed one lasted exactly 1 year (almost to the day). Had it replaced, lasted 1 month. Had another one put on and that one lasted 1 week. I've since installed one myself that has lasted approximately 1 month and is now starting to crack in the middle near the top edge of the hinge. Same place all of the other protectors started to fail. It's been a bit of an irritating situation for me lately but it doesn't make me want to go back to a normal phone...... Yet, but it's getting close. Other than that, the phone is absolutely amazing, love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A+, #1 phone ever
on October 14, 2024
Posted by: Slyguy
[This review was collected as part of a promotion.] The only caution I could possibly give to anyone considering buying this phone is that there is NO TURNING BACK. After years of having the Z-Fold 4, it was time for a new phone and after shopping around, in my opinion, was a complete and utter waste of time. NO OTHER PHONE COMPARES.
The Fold 5 is by far the BEST PHONE I have ever owned and cannot see how they can improve on perfection.
One more cautionary remark is that whenever you use it in public, inevitably somebody will ask about it and want to ask you all about it...
The Fold 5 is by far the BEST PHONE I have ever owned and cannot see how they can improve on perfection.
One more cautionary remark is that whenever you use it in public, inevitably somebody will ask about it and want to ask you all about it...
You WILL NOT BE ABLE TO GO BACK TO SMALLER PHONES!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has amazing features.
on October 14, 2024
Posted by: Artmar0911
[This review was collected as part of a promotion.] The AI future is very useful and helpful. I can use it for writing a paragraph or sent polite message.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Amazing/Fragile
on October 14, 2024
Posted by: Ezequiel
[This review was collected as part of a promotion.] The Fold is a great phone! I watch plenty of movies in the large screen. Normally I have no issues. However, most common problem I have with them is they are fragile. For Example, all past Fold phones have broken the screen by just using it. My current Fold 5 broke the large screen with I wasnt using it. This costs me money EVERY time. BUY INSURANCE
Value
3
Response from Samsung USBy Social Commerce, October 15, 2024
Howdy Ezequiel,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes is great for those unexpected situations that we may find ourselves in at times in life like being playfully pushed into the neighbor's pool with our phone in our pocket, to dropping and cracking the screen as we try to carry in the last bag of gifts from the car, to accidentally losing our phone while running errands, or when someone steals your Fold5. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Feel free to contact Samsung Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes is great for those unexpected situations that we may find ourselves in at times in life like being playfully pushed into the neighbor's pool with our phone in our pocket, to dropping and cracking the screen as we try to carry in the last bag of gifts from the car, to accidentally losing our phone while running errands, or when someone steals your Fold5. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Feel free to contact Samsung Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US