Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
4
Galaxy ZFOLD 5
on October 10, 2024
Posted by: Kali1975
[This review was collected as part of a promotion.] I love the big screen on this phone. And the Galaxy Ai is very helpful
Value
4
Response from Samsung USBy R&R Team, January 22, 2025
Thanks for reaching out to us, Kali. We appreciate you sharing your experience with the Galaxy Z Fold5. Your feedback is essential as we strive to make constant improvements. We are pleased to see that you love the screen size of the phone. Enjoy a movie-going experience on the bright 7.6" Main Screen without direct sunlight ruining the view. You can also unfold a stunning, immersive 7.6" screen reimagined to bring you gaming like never before, cinematic viewing and improved productivity. We're also please to see that you've been able to utilize some of the Galaxy AI features your device offers. With a great display and great features, the Z Fold5 takes productivity and creativity to another level. Thanks for sharing your feedback and we hope to hear more from you in the future. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever purchased!
on October 10, 2024
Posted by: BruceWayne
[This review was collected as part of a promotion.] The Galaxy Fold5 is by far the most enjoyable, user friendly, durable, and technologically innovative device I've ever bought. It's user format is impeccable and the Galaxy AI features make daily tasks less of a hassle. This phone is perfect for streaming of any kind with its ability to convert into a tablet. This feature vastly increases any video or media quality and viewing experience. The application experience as well as desk top web search usability are more navigable and enjoyable. The Galaxy Fold5's processing and speed are bar none with it's 5G capacity. Best phone EVER!!!! I truly didn't think I'll ever switch to another, when this breaks eventually, I WILL be purchasing another Fold!!!!❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Multipurpose Gadget
on October 11, 2024
Posted by: AbhiYourPal
[This review was collected as part of a promotion.] This device is great for doing multiple activities at once such as watching YouTube while playing games etc. Also I have been using it for reading ebooks while phone is closed.
Value
4
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5, Abhi! It’s fantastic to see you enjoying its versatility for multitasking, like watching YouTube while gaming. The device’s powerful performance and expansive Flex Mode truly enhance that experience. It’s also great to know that reading eBooks works well for you, even with the phone closed. The Galaxy Z Fold5 is designed with a large, immersive display that makes it perfect for comfortable reading. Designed with a large, immersive display, the Galaxy Z Fold5 is perfect for comfortable reading. Its main display measures 192.1 mm (7.6" full rectangle) with a resolution of 2176 x 1812 (QXGA+) and features Dynamic AMOLED 2X technology with a 120 Hz maximum refresh rate. The sub-display, measuring 157.3 mm (6.2" full rectangle) with a resolution of 2316 x 904 (HD+), also utilizes Dynamic AMOLED 2X technology and supports a color depth of 16 million colors. If you have any other feedback or questions, feel free to share them with us at Samsung Support. Your experience helps us continue to innovate and enhance our devices! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
MEH! It was good
on October 11, 2024
Posted by: artillerymarc
[This review was collected as part of a promotion.] The phone is cool until the screen starts buckling upwards from where it folds. The galaxy AI is nice and helpful. The graphics and the side button is pretty good. To bad it doesn't last very long.
Value
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hey Artillerymarc,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you're experiencing less than optimal battery life, please take a moment to review "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. Let us know if you have any questions for us afterwards by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you're experiencing less than optimal battery life, please take a moment to review "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. Let us know if you have any questions for us afterwards by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 is phenomenal and durable
on October 12, 2024
Posted by: Luvsamsungdevice
[This review was collected as part of a promotion.] I love the Advance intelligence the phone provides. I love the language translation feature built in. I enjoy editing photos and writing emails using Ai. I a, always editing creating and sharing with the s pen. Of course I watch YouTube on downtime with my huge screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone
on October 13, 2024
Posted by: Pendoz
[This review was collected as part of a promotion.] Best phone ever. I enjoy watching movies on the wide screen and also the ability to have multiple screens open at the same time.
Value
4
Response from Samsung USBy R&R Team, January 19, 2025
Hi Pendoz! Thank you for sharing your thoughts on the Galaxy Z Fold5. We’re exhilarated to see that you consider it the best phone ever! The expansive 7.6-inch main display truly transforms your viewing experience, allowing you to enjoy movies and shows in stunning detail. We designed the Galaxy Z Fold5 to enhance productivity with features like Multi Active Window, which lets you run multiple applications side by side seamlessly. Whether you're multitasking for work or enjoying your favorite content, the flexibility of having several screens open at once is a game-changer. Your feedback is valuable, and we appreciate your enthusiasm for the features. If you have any more thoughts or questions, feel free to share them with us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Aweome Phone
on October 14, 2024
Posted by: pbnj23
[This review was collected as part of a promotion.] I love my ZFold 5. Makes everyday life much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone
on October 14, 2024
Posted by: Eggchef69
[This review was collected as part of a promotion.] I love my Zfold5. I got it beacsue I wanted a device that would fit in my pocket but had a big enough screen for me to watch sports on the go. This phone checks all the boxes for me. Fits in my pocket, lighter than I expected and has a wonderful screen for watch football, soccer, lacrosse, etc. One thing that keeps it from being 5 stars is that I came from a galaxy S21 ultra and I feel like that phone had a better/.ore user friendly camera. Overall though great device and I am very happy with it.
Value
4
Response from Samsung USBy R&R Team, January 19, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5! We’re thrilled to see that you love the device and that it fits your needs so well. The Z Fold5 is designed to be a powerful companion for on the go lifestyles, with its compact form factor allowing easy portability without compromising on screen size. With the stunning 7.6-inch Flex Display, you can immerse yourself in every play of your favorite sports, whether it’s football, soccer, or lacrosse. We understand your previous experience with the Galaxy S21 Ultra’s camera, as it has been a standout feature for many users. The Galaxy Z Fold5 includes advanced camera capabilities designed to elevate your photography and videography, but we appreciate your feedback as we continuously strive for improvement. We’re glad the device has met your expectations overall, and we hope you continue to enjoy all the features it has to offer! If you have any further questions or inquiries, feel free to reach out to us at Samsung Support. Thank you for being a part of the Galaxy community! -Kelvin
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Written by a customer while visiting Samsung US