Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
4
Big bright screen
on August 26, 2024
Posted by: CoffeeU4EA
[This review was collected as part of a promotion.] I love being able to watch content on a tablet. The larger screen is nice for older eyes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A good phone
on August 26, 2024
Posted by: GrumpySciGuy
[This review was collected as part of a promotion.] This phone has galaxy AI. I don't think it works well however. It is otherwise a great phone. Don't get the latest. Get this one on sale.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my fold 5
on August 26, 2024
Posted by: ThaCurator
[This review was collected as part of a promotion.] I had the fold 3 and upgraded to the 5. Love it. The front screen is a little bigger and it's a great device for my job.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.
on August 26, 2024
Posted by: Miyagi773
[This review was collected as part of a promotion.] Has been a very useful for work. When you have to fill forms and signs it's an advantage to have this technology at hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 26, 2024
Posted by: Urgone
[This review was collected as part of a promotion.] Great phone videos are like watching my TV and the gaming side just as good plus all my work from my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z Fold 5
on August 26, 2024
Posted by: Precious3747
[This review was collected as part of a promotion.] I went from a Fold 3 to a Fold 5 Samsung Galaxy Z phone and I am so happy for the upgrade to a Galaxy Fold 5. The screen is wider and the krease is not as visible as the other models under the Fold 5. There are alot of phone cases you can choose for this model and the battery life lasts for a very long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most Honest Review Ever
on August 26, 2024
Posted by: SoldierScrg
[This review was collected as part of a promotion.] Overall 9/10:
Lets it the only thing wrong with the Galaxy Fold 5 is that price tag.
It's a tad expensive if you just want a phone to use the basic functions.
Lets it the only thing wrong with the Galaxy Fold 5 is that price tag.
It's a tad expensive if you just want a phone to use the basic functions.
But if your missing out, I use this phone everyday; from checking football score/ schedules to taking notes at work meetings, and relaxing playing games.
The galaxy AI is a huge plus for this phone, as a person who craves knowledge asking AI questions our using it to help with sending work emails it's amazing.
The battery life last a day and a half with heavy use and up to 3 days if just answering couple calls.
The snapdragon is a great upgrade and speeds or even faster than any other phones I had.
Lastly split screen is another reason I got this phone, makes multitasking soooooo much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on August 26, 2024
Posted by: Cescfab4
[This review was collected as part of a promotion.] This is probably the worst phone from samsung and i have always had galaxy phones from the first galaxy s to now. The main screen got a green line down the middle and the right screen dosent work anymore
Value
1
Response from Samsung USBy Social Commerce, August 30, 2024
Salutations Cescfab4,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the ocean with your phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing your phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Let us know if you have any questions for us or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the ocean with your phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing your phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Let us know if you have any questions for us or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US