Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
The new advanced features are Awsome!
on May 13, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The new advanced features with AI and circle search are great. The circle to search feature is a wonderful edition as now I can serch for help just by circling app icons no typing necessary. Also, upgrading from my Fold2 was super easy with Samsung Smart switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on May 13, 2024
Posted by: Rio2024
[This review was collected as part of a promotion.] 3months after getting this phone, battery started draining fast, and was always hot.Cant wait to trade in for the fold6 and if same experience done with samsung for life
Value
1
Response from Samsung USBy Social Commerce, May 15, 2024
Hey Rio2024, thank you for sharing your experience with your Samsung Galaxy Z Fold5 with us. We completely understand how important your device is to you and we want nothing more than to ensure you have the best experience possible. We have provided links to articles to help you troubleshoot the temperature and battery life of your device. Given the stated time of ownership we have also included a link to the Samsung Support Team and warranty information to help you resolve this matter if the difficulty with your battery continues. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing product, great for multitasking
on May 14, 2024
Posted by: TheDresm
[This review was collected as part of a promotion.] Overall great user experience, multitasking is fairly easy with the Fold5, main use from me is in productivity and collaboration tools, very practical when folded as you can put it in your pocket.
I would say that the external screen needs to be bigger to be fully functional as sometimes is a little bit difficult to perform some tasks like typing a quick message or viewing a short clip.
The cameras needs to be upgraded as well to be at the same level of the S series, they are OK in the current model but as a person who likes to take a lot of pictures I can notice the different with other models. I should say that with the Galaxy AI upgrade is a lot better compared to the original set up, but still lacking a bit of quality.
But, overall this is a great device and I can't go back to a regular form factor phone after having the Fold series since the third generation of it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great product, could be better
on May 14, 2024
Posted by: MajinLuu
[This review was collected as part of a promotion.] Thus phone does deliver on everything it promises. The only issue I have is that the screen when folded is a bit small and the foldable screen seems to hold up for about a year. I've had the 4 and the 5 and I started to realize small tears on the foldable screen a year in.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the dual screens
on May 14, 2024
Posted by: ZFoldking
[This review was collected as part of a promotion.] Perfect for work or using it as a second screen for my PS5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone with a few problems
on May 14, 2024
Posted by: Troutsniper
[This review was collected as part of a promotion.] I use my phone for just about everything.
However it does have a few flaws. The size of the front is quite narrow for anything else other than 1 handed use. The battery life isn't as high as I thought it would be and you'd think, for the 5th generation model, there should be some very impressive changes but other than the gap, there really doesn't seem to be any. Else it works really well for gaming, multitasking and having a wider view of maps when driving around with it.
However it does have a few flaws. The size of the front is quite narrow for anything else other than 1 handed use. The battery life isn't as high as I thought it would be and you'd think, for the 5th generation model, there should be some very impressive changes but other than the gap, there really doesn't seem to be any. Else it works really well for gaming, multitasking and having a wider view of maps when driving around with it.
Value
3
Response from Samsung USBy Social Commerce, May 15, 2024
Hi there Troutsniper, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We would love to help you with the features of your device that are not operating as expected. We have provided a few links to help you ensure the battery of your device functions as intended. We have also included a link to the Samsung Support Team if you continue to experience anything out of the ordianry with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The screen
on May 14, 2024
Posted by: TheeMagnificent
[This review was collected as part of a promotion.] The screen is good for reading and playing games I just wished some apps adapted better between screens. Other than that I love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, solid utility
on May 14, 2024
Posted by: Folds4Lyfe
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy Z Fold 5, and it has been impressive. The design is sleek and modern, with a sturdier hinge and a thinner, lighter build. The 6.2-inch cover screen is great for quick tasks, while the 7.6-inch main screen is perfect for productivity and media. Colors are vibrant and sharp, making multitasking and watching videos a joy.
Powered by the Snapdragon 8 Gen 2 and 12GB of RAM, it handles everything smoothly. The 1TB storage option is excellent for those needing extra space. The camera setup is solid, with a 50MP main sensor, 12MP ultra-wide, and 10MP telephoto lens, delivering crisp, vibrant photos.
The 4400mAh battery lasts a full day of moderate to heavy use, with fast and wireless charging being very convenient. Samsung's One UI makes great use of the foldable format, enhancing productivity with multi-window support and seamless app transitions.
The main downside is the high price and the foldable screen's delicate nature. Overall, the Galaxy Z Fold 5 is a fantastic investment for those seeking cutting-edge technology and productivity.
Value
4
Written by a customer while visiting Samsung US