Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
4
Great phone
on April 27, 2024
Posted by: Ocross
[This review was collected as part of a promotion.] I like the phone and it's AI functionality that I am using more often.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the huge screen.
on April 27, 2024
Posted by: datdude
[This review was collected as part of a promotion.] This device is perfect device for on the go and need a compact device to fit in your pocket, and huge hidden screen for games and videos. I love how there is plenty of room to have two apps running and no lag. I also really love the live translation with Galaxy AI while using my Galaxy Buds2. Makes conversations with my foreign friends very easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a nice phone and how I win
on April 28, 2024
Posted by: Duran664
[This review was collected as part of a promotion.] I will us it for my personal use is a nace cell phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The convertible of phones. Z5 (flip or fold)
on April 28, 2024
Posted by: yoojin80
[This review was collected as part of a promotion.] As you use the product, you realize that it truly is the best of both worlds. I'm comparison it's like a convertible car. Top down when you want and to up when you don't. Everyone says that it's like a candy bar and that the front screen is to small. However I think that's a large reason why it's so great. To use a phone on one hand is a story that goes back in time. Everyone wanted smaller and smaller phones for convenience in the past. Now we want bigger which I understand but to have the both options available???? Whoa is the feeling you get if it's possible and that's the experience you feel as well. Fingerprint sensor a plus when you naturally pick up the phone and it's so easy that you forget it's protected until someone tries to use it. Tried going back to a flagship slab but seems so primitive after using my fold and was rather uncomfortable with the width since the fold is narrow and rather think it's the perfect size for everyday stuff from texting, emailing, you tube, Twitter, etc .. if you need a bigger screen to focus on whatever then just open up and enjoy. Just try it and you won't regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
How's it going!
on April 28, 2024
Posted by: CCandigirl
[This review was collected as part of a promotion.] This the absolute worse. As far as the audio and mic its horrible. Now granted the two screens are great. I really should have traded for the Galaxy AI. I love collecting the samsung phones so I just want a few more months and purchase the Galaxy AI.
Value
2
Response from Samsung USBy Social Commerce, April 29, 2024
Hello CCandigirl, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand our customers have a variety of wants and needs from their chosen device and we love nothing more than to help maximize your experience with your device. With recent updates Galaxy AI is now available on your Samsung Galaxy Z Fold5 allowing you to enjoy these amazing new features. We have provided a link to an article to help you with the audio of your device as well. Lastly, we havge provided a link to the Samsung Support Team if you have any questions or continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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smsng.us/Twitter-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent screen
on April 28, 2024
Posted by: Jamilshop
[This review was collected as part of a promotion.] Awesome photo quality and generally good in all aspects
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Leary but happy!
on April 29, 2024
Posted by: JW3894
[This review was collected as part of a promotion.] I was hesitant to jump 'into the fold' and buy this phone, but after having it for approximately seven months I can not speak highly enough about it.
It took about a week to remember that I can open it to a larger screen and once I developed that muscle memory, it has nearly completely displaced my iPad for nightlu reading and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The future is fold.
on April 29, 2024
Posted by: Syedhamza009
[This review was collected as part of a promotion.] The Samsung Fold 5 is a groundbreaking device that pushes the boundaries of smartphone technology. Its innovative foldable design seamlessly transitions between a compact phone and a spacious tablet, offering unparalleled versatility. The vibrant AMOLED display delivers stunning visuals with vibrant colors and deep blacks, making it perfect for multimedia consumption and productivity tasks.
The performance of the Samsung Fold 5 is top-notch, thanks to its powerful processor and ample RAM. Switching between apps is smooth, and demanding tasks like gaming or video editing are handled effortlessly. The multi-tasking capabilities are enhanced by the large screen, allowing users to run multiple apps simultaneously without any lag.
The camera system on the Samsung Fold 5 is impressive, capturing sharp and detailed photos in various lighting conditions. The flexibility of having multiple lenses ensures that you can get the perfect shot, whether it's a wide-angle landscape or a close-up portrait. Video recording is equally impressive, with support for high-resolution footage and advanced stabilization features.
One of the standout features of the Samsung Fold 5 is its durability. The reinforced hinge and protective layers ensure that the device can withstand daily use without compromising performance. The battery life is also commendable, easily lasting through a full day of heavy usage.
In conclusion, the Samsung Fold 5 is a game-changer in the world of smartphones.
Value
5
Written by a customer while visiting Samsung US