Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7 out of 5
4.7
(3,907 Reviews)
Open Ratings Snapshot
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Great device for work.
on February 3, 2024
Posted by: Msf2124
[This review was collected as part of a promotion.] As a tech sector professional, the Samsung Fold 5 has significantly enhanced my work efficiency. Its large screen is pivotal for reviewing documents, managing emails, using Microsoft Teams, and browsing with ease. This device blends the portability of a smartphone with the expansive view of a tablet, allowing for effective responses to work demands anywhere, without needing a computer.The Fold 5's innovative design epitomizes the evolution of mobile technology, providing a seamless experience between its folded and unfolded states. This adaptability makes it invaluable for professionals who require a versatile tool that supports both quick engagements and in-depth tasks. Its integration into my daily workflow not only boosts productivity but also elevates the overall user experience.In essence, the Samsung Fold 5 stands as an indispensable tool for tech professionals, offering a unique combination of convenience and functionality that meets the dynamic demands of modern work life. It's a testament to the possibilities of mobile technology, making it a top choice for staying productive on the go.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No reason to fold
on February 3, 2024
Posted by: Folkous
[This review was collected as part of a promotion.] I purchased this phone think it was different and I was actually going to use the wide screen but it turns out I just like the slimmer outside screen the only time I unfold it is when I'm showing off too others, I also like the thickness I can feel it in my pocket versus my old s22
Value
3 out of 5
3
Response from Samsung USBy Social CommerceFebruary 5, 2024
Hi there Folkous, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We are happy to hear you are enjoying the thickness and feel of your device. We understand our customers have a wide range of needs and wants from their chosen device and have features they may or may not want. If you are wanting to explore ways to use the inner display of your device, we have provided a link to the full manual for your convenience. We have also included a link to the Samsung Support Team if you have questions or would like assistance with any of the features and settings of your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome from day one
on February 4, 2024
Posted by: Kingjonesy42
[This review was collected as part of a promotion.] Works perfectly fine with no issues since I purchased it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
For a foldable it's pretty nice !
on February 4, 2024
Posted by: TDRILL
[This review was collected as part of a promotion.] Sense I've had this phone it's performed very well only issue I have is the front screen seems alot easier to scratch compared to the S20 and S22 which I owned prior to this phone...
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is the one.
on February 4, 2024
Posted by: Elocks
[This review was collected as part of a promotion.] Man I use this for for everything from gaming to finances. Quick processing and I love the big screen for gaming you can't beat it. You can also use YouTube and Facebook at the Same time it is so neat.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from the fold 3
on February 4, 2024
Posted by: Becccc
[This review was collected as part of a promotion.] Overall it is the top of the line of fold phones. The smoothness in transition from opening to closing is fantastic. I am impressed the gap was finally addressed and solved. I do enjoy the improvement with the screen durability. My only grevirnce is the quality of case protection out there. They are bulky and not compatible to that of iPhone case availability and quality. In addition watch 6 app /phone utilization is just okay..
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Innovative
on February 5, 2024
Posted by: Shadowyyy
[This review was collected as part of a promotion.] Significantly larger screen when unfolded, enchanting user experience for gaming, multitasking and content consumption.
Powerful process and advanced camera ensuring a smooth performance and high quality photos.
Versatility for small compact tasks to larger tablet like mode catering for usage scenarios
The larger display contributions to improved productivity making it easier to work on documents, read emails, and preform other take that benefit from a larger screen.
S pen compatibility.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 5, 2024
Posted by: Shanay
[This review was collected as part of a promotion.] This phone is amazing with awesome graphics for me I am a gamer so the big screen is a game charger for me. Picture quality is also fantastic! Highly recommend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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