Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
not going back to regular phone
on December 22, 2023
Posted by: madxyamamoto
[This review was collected as part of a promotion.] This is my second fold phone. Thank god Samsung gave me a chance to trade in my device to Z fold 5. This phone has great sound quality, big screen perfect for my drone shots and GoPro. I love editing videos on this phone. This phone is fast too and multi tasking is so much fun with this device. I dont see myself using another regular screen phone in the near future
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on December 22, 2023
Posted by: Andaxius
[This review was collected as part of a promotion.] I had a ZFold 3 and never had an issue with any part of it. I got the 5 and it's even better. This is the largest screen you can get in a high-quality phone. If you want the S-pen, I suggest getting the case with a spot for the pen. I got rid of my iPad because my phone was now big enough for work. I also don't have to lug a laptop to most meetings.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on December 22, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I used to have the fold 3 before switching to the s22 ultra, but when the fold 5 was comi g I just had to get it, I missed the feeling of a having a small tablet in my pocket. The amount of multitasking I do on this phone is crazy, I don't have to open and close between apps or switch between apps, I can have up 3 apps open split screen. I've just a had a good experience overall with this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pleasantly surprised
on December 22, 2023
Posted by: Mariromata
[This review was collected as part of a promotion.] I was hesitant about purchasing the zfold vs the ultra. Because I use it for business as much for personal, it made sense to get the bigger screen.
I love having both a phone and tablet in my hands.
What I would change is the camera. I'm not sure why it can't have the same camera as the 23ultra. I would also change the front screen a bit. When a case is on, and it has to be, its cumbersome to type. My fingers keep hitting the edge and mispelling or hitting the wrong button.
It works well for what I wanted though and most of the time, I do have the screen unfolded.
Overall, I would buy it again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing. ABSOLUTELY amazing
on December 22, 2023
Posted by: dmaxfan
[This review was collected as part of a promotion.] I was worried about the littscreen in the front coming from the note 20 ultra but it is actually better. I never drop this one. And my eyes are getting bad and it really helps looking at things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a great product
on December 22, 2023
Posted by: JBluePhoenix
[This review was collected as part of a promotion.] I run a photography and creative services business so I'm a power user. Coming from a Note 10+ I do like the foldable screen which allows me more room to either multi-task via snapping two apps side by side or for editing photos. It's also really handy that if I have an app open on the main screen that it transfers/remains open when I open my phone and vice versa. I have small hands so using it one-handed is much easier since it's a little narrower. The thickness of the phone when folded is sometimes a challenge when I want to use a clutch or small purse but that's expected.
I have 3 issues about this phone so far.
#1: The fact that I had to purchase the S Pen Pro just so I can use Air actions is annoying. The S Pen Pro is so much larger than the phone that there is no case that stores it. I have to remember to bring my pen with me. And, whenever I do need it I have to search for my pen which has sometimes led to missed opportunities or delays when I want to quickly jot something down or snap a photo without holding my phone or using the self-timer.
#2: I can't use the S Pen Pro on the cover screen. Sometimes it's inconvenient for me to unfold my phone just to use the S Pen to write anything down.
#3: When I unfold my phone, one of my folders is missing but appears on my cover screen when folded. I've deleted and added it when unfolded but then it doesn't show on the cover screen and one app doesn't show. I have to manually add it again on each screen.
#1: The fact that I had to purchase the S Pen Pro just so I can use Air actions is annoying. The S Pen Pro is so much larger than the phone that there is no case that stores it. I have to remember to bring my pen with me. And, whenever I do need it I have to search for my pen which has sometimes led to missed opportunities or delays when I want to quickly jot something down or snap a photo without holding my phone or using the self-timer.
#2: I can't use the S Pen Pro on the cover screen. Sometimes it's inconvenient for me to unfold my phone just to use the S Pen to write anything down.
#3: When I unfold my phone, one of my folders is missing but appears on my cover screen when folded. I've deleted and added it when unfolded but then it doesn't show on the cover screen and one app doesn't show. I have to manually add it again on each screen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It is a okay phone,definitely not a must have.
on December 22, 2023
Posted by: Shawn843
[This review was collected as part of a promotion.] The only apps that works well on the fold 5 is Facebook Instagram and Twitter. What I thought this phone would shine is on YouTube and it disappoint me. How you not going to fill the whole screen unfolded??!?!
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Hey there Shawn843, we appreciate your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you are enjoying your social media usage with this device. We have provided a link to the Samsung Support Team below specifically to help with the YouTube videos you are attempting to watch. This may vary depending on whether you are using the YouTube app or going directly through the website browser. This team can gather necessary information and help get your the viewing experience you desire. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Big screen for big hands
on December 22, 2023
Posted by: TypeUnknown
[This review was collected as part of a promotion.] I love the size of the screen, it's like having a tv in my hands, texting to my wife, watching videos, playing video games, taking pictures of my kids, the clear sound of all videos, its just perfect. The speed of how my fold 5 can open and play any game or web page its just amazing, that conbined with the power off the battery I can do anything for a hole day with out the need of charge and of course once Im running low, I plugg my phone to charge and its its ready to go, full battery in less that 1 hour, 1 hour for 1 day, thats cool. My Fold 5 its just perfect, bigger screen for my big hands, texting, playing, watching videos, like a remote to use apps to stream on my tv, taking quality pics, folding it and can putting it on my poket, take pics or watch videos or play with the back screen like a regular mobile, this device it's in a new level in technology.
Value
5
Written by a customer while visiting Samsung US