Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
2
Very poor battery life
on December 22, 2023
Posted by: phyde69
[This review was collected as part of a promotion.] I tried phone for about a week. The battery would be at 30% after about 3 hours. I can't work like that. Phone was sent back and exchanged.
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hello Phyde69, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We empathize with how valuable the battery life of your device is to you on a daily basis. This device has an adaptive battery that initially can give the appearance of poor battery life until enough usage has been done to allow the battery to learn your usage habits and adjust the consumption. If that is not the case with your device we do offer a one year warranty on all devices for manufacturing defects. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Z fold 5 💞
on December 22, 2023
Posted by: Mscsoft
[This review was collected as part of a promotion.] This is my 2nd zfold phone. The first one was the zfold 4. The zfold 5 is why better designed easy to hold. The battery will lease for 1 day on the big screen. The screens looks beautiful. Not only that the phone is faster and can open multiple applications easier than before. This is my favorite zfold 5. Good job
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Close To Perfection
on December 22, 2023
Posted by: VLH2184
[This review was collected as part of a promotion.] Samsung has come so far with foldable. I had tried previous iterations of the fold but they just weren't "there" yet. The form fact takes some getting used to, but after 2 weeks I'm well into it and will never fo back to a brick phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Fold yet
on December 22, 2023
Posted by: Luv2gorealfast
[This review was collected as part of a promotion.] I've owned every Fold model so far and the 5 is number #1! I use it for my business and the productivity possibilities are other worldly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 5 star review
on December 22, 2023
Posted by: Arthur
[This review was collected as part of a promotion.] I use my phone for watching videos, remote work on my laptop, large excel files for calculations, multi window for study, some gaming on the side. Only thing that comes to mind is wishing the phone was half inch shorter, half inch wider. Would help with texting on the front small screen and viewing on the big screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone Has a few quirks
on December 22, 2023
Posted by: Bsambark
[This review was collected as part of a promotion.] Great hone just needs a better front screen (Larger) and a spot for an S pen also to be included.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone Excitement is back
on December 22, 2023
Posted by: FoldisBest
[This review was collected as part of a promotion.] until about 8 years ago phone updates were exciting. Each time a new flagship version came out it was much bigger or better and if the hardware didn't change much the software did or if the software didn't change a bunch the hardware did. Then we landed on the doldrums. Each new flagship phone was meh, maybe added a few new features, maybe the bezels were another mm less thick...etc.
Now enter the fold. When I got the fold it was the first time in almost a decade that I was back to the wow factor. You unfold it and a new world opens up. It truly feels more like a small tablet than a large phone. And when folded you are not holding some huge tablet to your head, feels like a normal phone.
The amount of tasks, and things I can accomplish on my phone went up big time. Now if I'm brining my kids to a swim lesson I don't feel like I need to lug my laptop around to get anything meaningful accomplished. The multitasking feels more like a computer where you can see two things at once like email and calendar or maps.
Finally as a parent I can tell you I've gotten amazing pictures of my kids simply due to the second screen. Its soo much easier to get them to look at the fold when it shows them a preview of what the cameras shot looks like on the second screen. Instead of begging them to look they look and pose and love seeing what they look like while the picture is being taken.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game changing EDC! Z Fold 5
on December 22, 2023
Posted by: BasTech
[This review was collected as part of a promotion.] In the evolving world of smartphones, the Samsung Galaxy Z Fold 5 emerges as a true testament to innovation and design excellence. Bridging the gap between tablet and phone, it's a device that not only captures the essence of modern technology but also offers a unique user experience. As an IT Manager with a keen interest in mobile technologies, the Z Fold 5 has been a remarkable addition to my tech repertoire.
Design and Build Quality
The Galaxy Z Fold 5 boasts a robust build, merging elegance with durability. Its sleek design is complemented by an enhanced hinge mechanism, making the folding experience smooth and seamless. The device's ability to switch between a conventional phone and a mini-tablet is not just impressive; it's a revolution in design ergonomics. The outer display, with its vibrant colors and crisp resolution, is perfect for quick interactions, while the expansive inner display transforms the device into a productivity powerhouse.
The Galaxy Z Fold 5 boasts a robust build, merging elegance with durability. Its sleek design is complemented by an enhanced hinge mechanism, making the folding experience smooth and seamless. The device's ability to switch between a conventional phone and a mini-tablet is not just impressive; it's a revolution in design ergonomics. The outer display, with its vibrant colors and crisp resolution, is perfect for quick interactions, while the expansive inner display transforms the device into a productivity powerhouse.
Value
5
Written by a customer while visiting Samsung US