Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7 out of 5
4.7
(3,908 Reviews)
Open Ratings Snapshot
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Samsung fold 5
on November 23, 2023
Posted by: Wolveriiiine
[This review was collected as part of a promotion.] Traded in my s23 ultra to switch to the fold and I'm happy I did! Keyboard does take sometime to get used to as my hands are not small but overall great phone and love the screen size for playing Xbox, and watching videos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Workhorse phone
on November 23, 2023
Posted by: Dadfencer
[This review was collected as part of a promotion.] The inner screen is a must for Team calls and presentations. And the external screen is just right for phone calls, chat, and everyday use. I can't imagine myself going back the the "candy bar" phones.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever!
on November 23, 2023
Posted by: JuanSisco
[This review was collected as part of a promotion.] I've been in love with this phone even before it came out, and now I have it I don't regret it at all. Best phone I've ever had! Its been almost 2 months I've had it and omg it's just amazing! Everything feels well made, quality is the best and graphics are fantastic. I've heard people complaining about the crease on the inside screen and whatever but it is not a problem at all... this is just like tablet and is crazy. I love it and honestly as long as samsung keep improving this phone with the next one I will get every single one! If you're doubting on getting it just do it i promise you won't regret!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my note 10+ I need a phone that exceeds this
on November 23, 2023
Posted by: Note10
[This review was collected as part of a promotion.] Android is the easiest phone to use.These phones are like mini psc. I enjoy the camera,text and social media with ease. I stream movies as well as music.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The fold was a perfect choice
on November 23, 2023
Posted by: Jmanexcellent
[This review was collected as part of a promotion.] The fold is great for both artistic release and gaming and it fits perfectly in my hands and pocket
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone after 5 years of improvements
on November 24, 2023
Posted by: daniiii
[This review was collected as part of a promotion.] The biggest con is that the device does not come with the S Pen included. The versatility of the phone with the large inner screen and slim outer screen is unparalleled. The screens look nice and crisp, the brightness is great even in the outdoors. The hinge is a great improvement from previous models. I use my phone for everything now, I haven't touched my tablet or computer in over a week. Love this phone, its very very snappy even compared to my S22.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
An ok phone for first time user
on November 24, 2023
Posted by: JayDeeBee
[This review was collected as part of a promotion.] I started using this phone just like how i use my old phone before switching. I use it as my daily driver. I love the front or cover screen but not so much the inside screen. The phone is a bit cumbersome to open and it will be an adjustment to orient the location of the fingerprint.
Needs to provide more option for keyboard especially with the tiny screen. Quite disappointed that no s pen is included but have to buy it separately and no compartment for it but to buy a case which has a compartment for the pen. And the pen is not supported on the cover screen.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy z fold 5
on November 24, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my z fold for everything. From basic calls to even coding. Super fast and reliable great choice for anyone and everyone
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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