Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
This is some of the best samsung phone ever!
on November 20, 2023
Posted by: AnalogBlazer
[This review was collected as part of a promotion.] I normally use it for streaming, gaming, and other things and it handles it super smooth and well blowed out my expectations!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Firmware issues remain unresolved but good phone
on November 20, 2023
Posted by: BeachbumILM
[This review was collected as part of a promotion.] My Fold 5 is definitely an improvement over the Fold 3. It has a more solid feel, blazing fast, better camera, excellent UI interface. The only issue is that the firmware still will not update with the message Update Not Available check again in 24 hours even after taking it to repair shop. If this glitch wasn't still an issue this review would be 6 stars because it's that awesome of a product.
Value
2
Response from Samsung USBy Social Commerce, December 4, 2023
Hi BeachbumILM, we appreciate you sharing your feedback on your Samsung Galaxy Z Fold5. We are so happy to hear you are overall enjoying the features of your new device. We have provided a link to the Samsung Support Team to work with you one on one to determine based on your carrier and other factors what might be ocurring with your updates. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this thing!
on November 20, 2023
Posted by: Lm2578
[This review was collected as part of a promotion.] Use this fold phone for everything. I love the tech, the features are great, and it just looks great all around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great z fold story
on November 20, 2023
Posted by: Johnny
[This review was collected as part of a promotion.] Great Phone i thought it would be easy to damage. But honestly the phone can take my poor treatment of it. Get you a fold for sure worth the cost. Johnny
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on November 20, 2023
Posted by: Bfuzzie
[This review was collected as part of a promotion.] I just switched from my Note 20 Ultra that I really thought I could never give up. But I'm glad I did. This Z Fold 5 is amazing. I love it. So fast and fun to use. It really sucks battery when open. But the screen is huge. So cool. I'm very happy so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, nice device
on November 20, 2023
Posted by: 11101101
[This review was collected as part of a promotion.] It's too thick when folded and too wide when unfolded to hold with one hand in operate. I love the big screen when it's opened however the screen has bubbled up in a few places not counting the ridges from the fold. It doesn't affect operation it just feels funny when you're sliding your finger across.
I have no complaints about the phone it works perfectly fine does everything great if I had to do it over again I would have bought the s23 ultra instead of The fold 5.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the option of both a phone and tablet.
on November 20, 2023
Posted by: True23fan
[This review was collected as part of a promotion.] I have been a loyal Samsung phone fan since the beginning. I work in the management feild so having a phone that opens up and gives you a small tablet let's me do my work of sort8ng through reports and tasks effortless. Then when I am done working I have watch football,movies or play video games in a large screen with dual speakers. I truly love this phone and all it's functions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on November 20, 2023
Posted by: Foldspecialist
[This review was collected as part of a promotion.] Love the ascetic improvements to Zfold 5, hopefuly there will be an equally stylish case that offers hinge protection in the near term.
Value
5
Written by a customer while visiting Samsung US