Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Phantom Black
Customer Rating
5
Best Phone Ever!!!
on October 2, 2023
Posted by: Gerald
[This review was collected as part of a promotion.] I love my phone, Samsung Galaxy Z-Fold 5. It takes excellent, vivid, and sharp pictures. After I take a shot, I unfold my phone and show the picture to those around me, and they all stand in awe. I have had some IPhone users bragging about their phone, then I show them mine and they become incredibly quiet and somewhat envious! Multi-tasking is wonderful, and it draws attraction from others as well as the use of my stylus. The battery life is great, and it recharges extremely fast! Thank you, Samsung, for producing such a great product!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Third time a charm?
on October 3, 2023
Posted by: Sodamaker
[This review was collected as part of a promotion.] I have had the fold 3, and 4 also. I really like both of them, as I do the fold 5. But both the 3 and 4 after about a year the screen protector on the main screen came loose. With the 4, i had the protector replaced twice. The first one lasted 1 day, the second one 1 week. And everybody I know that has(d) the 4 had the same problem, so surely Samsung is aware of this problem. If this one does the same thing my next phone will be the s24 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is great BUT
on October 4, 2023
Posted by: EKP1159
[This review was collected as part of a promotion.] This phone is really great. It is powerful and pretty much has replaced, for some operations, my Samsung Book 3 Ultra, which I really love. Anyway, the Z Fold5 is a wonderful phone and it does all that you want a phone to do.
The only downfall with this phone is the drain of the battery. This battery is very luck to survive a day of moderate use. I'm not using intense programs and not using the phone 24 hours a day. I use the phone 5 or 6 hours a day, maybe once and a while a couple hours more.
A phone of this price, and caliber, should last more than 24 hours on a charge, or something is wrong with this phone. IMHO!
Value
3
Response from Samsung USBy Social Commerce, Social Commerce, October 5, 2023
Hi there EKP1159, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We are so happy to hear how much you are enjoying the larger display and functionality of this device. This device comes standard with an adaptive battery that will over a short period of time, learn your usage habits and make the necessary adjustments to the consumption to increase the battery life. If this isn't your experience, we have provided a link to the Samsung Support Team to offer further assistance. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Good
on October 23, 2023
Posted by: Josys
lovely it's a great phone will love to use it If only I could get a gift
Written by a customer while visiting Samsung US
Customer Rating
5
2.5 years of great service
on November 1, 2023
Posted by: You get what you pay for
from Ann Arbor Mi
Expertise:Intermediate
Best phone experience ever! I have had the Zfold for 2.5 years have dropped it numerous times, have taken it with me in sub zero temps snowmobiling, and it still takes great pics. Lots of ability to multi task and stream unlike any her phone out there. I am going to upgrade because I have a little crease on the fold from so much use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Cellphone!
on November 3, 2023
Posted by: wildplaces
from Adirondack Mountains, NY
Expertise:Intermediate
Love this phablet from the first time I ordered Zfold3! I work in a paper-driven business, and this phone allows me to easily read and work with documents when I am away from my office. As a secondary benefit, the unfolded phone is amazing for displaying and editing photos! It works great for email. I also love the new case with slim s-Pen that effectively replaces the note toothpick of a pen with a more substantial one that easily clicks in and out of the case. Would be nice to have a two-way pen toggle switch, but grateful for the pen they have given us, and I have another larger pen to use with the two way toggle, so not concerned about this and love the ability to carry it around with the phone (consequently, using it much more than when I had a case without the slim s-Pen). The only concern is durability of the main screen (unfolded) which should improve with the current model's new hinge. A great value for my needs and usage. Highly recommended for those who need to work with documents on the road. Camera seems to be an incremental improvement over the Zfold4.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my phone
on November 6, 2023
Posted by: Babyblue
[This review was collected as part of a promotion.] I love to play game so with it being albe to open up is great you can do anything with the phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Graphics are super cool
on November 6, 2023
Posted by: JonBlake08
[This review was collected as part of a promotion.] This phone is awesome it's a phone and a tablet all in one this will be all you definitely need if you have both phone an tablet, This will fix that.
Value
3
Response from Samsung USBy Social Commerce, November 6, 2023
Hey there JonBlake08, thank you for sharing your thoughts on your Samsung Galaxy Z Fold5. We are so happy to hear you are enjoying the amazing features and functionality of your new device. If you haven't done so already, we recommend taking a look at some of the fun videos on our YouTube channel that highlight some of the multi-tasking capabilities and other unique features of your device. We have shared a link to the Samsung Support Team if you have questions or would like any assistance with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US