Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 1TB (Unlocked) - Phantom Black
Average customer rating
4.5 out of 5
4.5
(16 Reviews)
Open Ratings Snapshot
Rating breakdown 16 reviews
5 Stars
12
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product. 
(
5 out of 5
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 1TB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Great phone
on March 10, 2024
Posted by: Fern
from Buena Park Ca
Expertise:Intermediate
ive owned this phone for about 6 months and its been great. i listen to music and podcast about 6 to 10 hours a day while i work and will still have about 20% battery left. a lot of people complain about the front display size but i don't notice it being any more difficult to use. i use mine closed more then opened and have had no issues with the size of the front display.
my only complaint is that the samsung pen that comes with the case only works with the inner screen simply because of software. but any basic stylus with a rubber tip works just fine. i really hope in the near future this gets fixed i would hate to have to carry a separate pen just to use with the outer screen
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone
on March 7, 2024
Posted by: Nagot o
from Ohio
Expertise:Intermediate
Best phone ever hands down. You hear about the front screen being to small those are just people who still text with both hands. I think it's perfect I can do everything one handed and I have large hands. Samsung please don't change the screen size for the fold 6. When they figure out how to put s pen in the phone it will be perfect. Basically it's a Note or galaxy ultra on steroids.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on June 9, 2024
Posted by: T Casper
from Redding, CA
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone! It's like having a tablet and phone all in one. Super fast processor, great size, and the addition of the pen is grat for on the job drawings and being able to add a true signature to documents.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
SCREEN!
on June 27, 2024
Posted by: Luv2samsung
from New york
Expertise:Expert
I love Samsung products especially the z fold the screen makes you feel like your there. Love it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Slippery as a Fish
on December 8, 2023
Posted by: Unhappy One
from Ohio
Expertise:Expert
I bought this phone last Spring and have purchased three cases cause they keep breaking. The phone is VERY slippery without a case.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 11, 2023
Hey there, we appreciate you sharing your feedback on your Samsung Galaxy Z Fold5. We would be more than happy to help you with the accessories to enhance your overall experience with your device. We have provided a link to the Samsung Support Team to answer questions and help find the accessories to best align with your specific needs. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great concept HORRIBLE camera!!
on October 26, 2023
Posted by: nate
from MI
Expertise:Expert
Horrible camera!!! All this money for a phone with low quality camera lenses. I wish I didn't trade my s22 ultra in on this phone.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 27, 2023
Hi there Nate, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand our customers have a wide variety of wants and needs from their devices and we do our best to provide a wide range of options to best suit all of those needs. We have shared a link to a great article to help with the special camera features of a foldable device. Without knowing how long you've owned this device, we do also have a 15 day return policy to help you feel confident in your purchase. We appreciate you being a Samsung customer. -Elizabeth
Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice phone.
on February 19, 2024
Posted by: smiley
from Ft. Myers Fl 33908
Expertise:Beginner
i bought this phone a week ago, My husband was always bragging about his Samsung so when my I Phone was paid off we traded it in for a Galaxy Z Fold. Then he bought the cover to take care of it in case he drops it. He has the long one that folds mine is the square one which I cannot find a cover for. I thought I found one but when it arrived it was the wrong one. Can I send this one back and order the right one that fits the phone? His phone is rectangle. Mine is square. It is a Galaxy Z Fold 5.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy wife
on December 24, 2023
Posted by: Live longer
present for wife and she can’t wait and she has been waiting for it
Written by a customer while visiting Samsung US
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