Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4
A year.
on November 13, 2024
Posted by: MiddleEarth
[This review was collected as part of a promotion.] I have had it for about a year now and it has been changed once. I love the convenience and cuteness of it but I do not like that sometimes it freezes after over heating due to little cooling. I also do not like that at the hinge it can become looser as you use it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on November 14, 2024
Posted by: ceralbert
[This review was collected as part of a promotion.] The z flip 5 is very compact yet powerful! I love that this phone can handle all that i need from a phone and that it fold in half! I will always be a fan of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loved the update from Flip 5 to Flip 6
on November 16, 2024
Posted by: Samantha
[This review was collected as part of a promotion.] Interested in the foldable phones, and the color purple pulled towards getting the flip 5. However due to mechanical issues, I ended up trading in the 5 for the Flip 6. The flip 6 has a bigger cover screen and does much more on it. I'm glad I switched from other android phones to this as Samsung flip was just a cool innovation of pocket sized phones. I currently have a watch, tablet, and the flip phone, all from Samsung and love the seamless interactions between the devices!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Buble sreen is a problematic 😐
on November 17, 2024
Posted by: 47vicsam
[This review was collected as part of a promotion.] Good pictures and looks, it is conveniently small when is folded
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Salutations 47vicsam,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Without having more information available regarding what you may be experiencing with your Z Flip5 and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Without having more information available regarding what you may be experiencing with your Z Flip5 and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't get a folding phone
on November 18, 2024
Posted by: Tsize
from Roanoke, VA
Expertise:Expert
This is by far the worst phone I've ever purchased. I'm on my second one now. The phone at the crease and bubbled up/cracked, both times. I'm never getting another samsung and I've had one for 15 years
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Hello there Tsize,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip5 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Don't forget that you also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. When you have some free time available, check out "Care for your Samsung foldable phone" to learn how you can keep your device sparkling from the inside and out. If you would like any further assistance afterward, do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip5 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Don't forget that you also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. When you have some free time available, check out "Care for your Samsung foldable phone" to learn how you can keep your device sparkling from the inside and out. If you would like any further assistance afterward, do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy flip loving it
on February 8, 2025
Posted by: LovinIt
[This review was collected as part of a promotion.] So far I have had the flip two three four and what I have now. Very impressed it reminds me of the first flip phone that came out back in the late '90s. If I'm going to have a Galaxy Samsung. It's got to be the flip so convenient so easy to manage cute fun great statistics. I recommend it to anyone
Value
5
Response from Samsung USBy R&R, May 15, 2025
Hey Samsung enthusiast Lovinit,
We are proud to present innovations like the Galaxy Z Flip5. Your feedback helps us and guides those who seek the nostalgia of the late ’90s and early ’00s. We are thrilled about our Z Series foldable devices and truly appreciate your recommendation. It’s wonderful knowing our innovations are valued; thank you for sharing your thoughts! Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We are proud to present innovations like the Galaxy Z Flip5. Your feedback helps us and guides those who seek the nostalgia of the late ’90s and early ’00s. We are thrilled about our Z Series foldable devices and truly appreciate your recommendation. It’s wonderful knowing our innovations are valued; thank you for sharing your thoughts! Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on February 8, 2025
Posted by: NicePhone
[This review was collected as part of a promotion.] I like my phone. Have it since 1 and half year and working great.
Value
5
Response from Samsung USBy R&R, May 15, 2025
Hello, great to hear from you NicePhone,
Your experience is precisely what we aim for—Galaxy Z Flip5 packs in innovation, ease of use, and smart design. Built with durability in mind, it’s great that your device has been holding up so well for over a year and a half. We love to hear it! Thank you for choosing Samsung! We love hearing success stories like yours. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your experience is precisely what we aim for—Galaxy Z Flip5 packs in innovation, ease of use, and smart design. Built with durability in mind, it’s great that your device has been holding up so well for over a year and a half. We love to hear it! Thank you for choosing Samsung! We love hearing success stories like yours. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is easy to carry
on February 8, 2025
Posted by: Foguri1185
[This review was collected as part of a promotion.] Samsung Galaxy Z Flip 5 - Compact and Powerful
The Samsung Galaxy Z Flip 5 is a game-changer in the foldable phone market. Its innovative design allows for easy portability, fitting comfortably in your pocket while offering a large 6.7-inch Dynamic AMOLED display with a 120Hz refresh rate for smooth scrolling and vibrant visuals. The Qualcomm Snapdragon 8 Gen 2 processor ensures top-notch performance, handling multitasking and gaming effortlessly.
The Samsung Galaxy Z Flip 5 is a game-changer in the foldable phone market. Its innovative design allows for easy portability, fitting comfortably in your pocket while offering a large 6.7-inch Dynamic AMOLED display with a 120Hz refresh rate for smooth scrolling and vibrant visuals. The Qualcomm Snapdragon 8 Gen 2 processor ensures top-notch performance, handling multitasking and gaming effortlessly.
The camera system is impressive, with dual 12MP rear cameras and a 10MP front camera, capturing high-quality photos and videos. The larger outer display is now more functional, allowing quick access to notifications, music controls, and selfies without unfolding the phone. Battery life is decent, lasting a full day with moderate use.
Overall, the Samsung Galaxy Z Flip 5 combines style, performance, and practicality, making it a standout choice for those seeking a powerful yet compact foldable phone.
Value
3
Response from Samsung USBy R&R, February 10, 2025
Hello Foguri1185,
Thank you for sharing your honest feedback about your experience with the Galaxy Z Flip5. We are thrilled to hear that your device is not only meeting but exceeding your expectations. The advancements in the Z Series have truly revolutionized how users engage with Galaxy AI, and this compact device packs a powerful punch. We're delighted that you are enjoying all the great features of the Z Flip5. Thank you once again for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your honest feedback about your experience with the Galaxy Z Flip5. We are thrilled to hear that your device is not only meeting but exceeding your expectations. The advancements in the Z Series have truly revolutionized how users engage with Galaxy AI, and this compact device packs a powerful punch. We're delighted that you are enjoying all the great features of the Z Flip5. Thank you once again for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US