Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
Works great never let's me down
on August 26, 2024
Posted by: Tylerflip
[This review was collected as part of a promotion.] Best phone hands down on the market constantly being imporved
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
so amazing
on August 26, 2024
Posted by: Zozoooo
[This review was collected as part of a promotion.] I love this phone sm it makes me excited to have a phone. I haven't tried Galaxy AI, but it's interesting too. so great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Super compact
on August 26, 2024
Posted by: Smallpockets
[This review was collected as part of a promotion.] I really like the phone (Galaxy 5 Flip) and how compact it is and how I don't have to worry about it falling out of my pocket.
Streaming works super well on the phone even when the screen is slightly folded. The camera is also phenomenal (got tons of compliments on the quality of the photos I took, even though I am a sub-par photographer)
The only issue I ran into was a slight issue with the joint alignment, but after a quick call to Samsung, I got it in to get fixed. The functionality of the phone was not impacted, I was just super annoyed that the screen protector was coming up at the seam.
Would recommend the phone.
Streaming works super well on the phone even when the screen is slightly folded. The camera is also phenomenal (got tons of compliments on the quality of the photos I took, even though I am a sub-par photographer)
The only issue I ran into was a slight issue with the joint alignment, but after a quick call to Samsung, I got it in to get fixed. The functionality of the phone was not impacted, I was just super annoyed that the screen protector was coming up at the seam.
Would recommend the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great powerhouse in a small factor
on August 26, 2024
Posted by: Sunchaster2020
[This review was collected as part of a promotion.] The flip 5 is great phone with many features. The Ai adds extra layers of productivity. The best feature is the small form factor wich allows for carrying convenience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Flip Phone
on August 26, 2024
Posted by: PoisonedWinter
[This review was collected as part of a promotion.] I love using this flip phone!! Being able to utilize the cover screen for everything when I just need to do a quick text or answer the call from the screen.
Galaxy AI is so easy to use on this phone, makes things easy to search when I can't remember what the name of something is!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have nothing bad to say about this product
on August 26, 2024
Posted by: ricardo
[This review was collected as part of a promotion.] I use my phone for literally everything, photography, music, streaming, texting etc...
Galaxy AI is actually an incredible useful for finishing texts to my boss, friends, family.
All the unique featueres this phone has are absolutely incredible and worth every penny and excitement leading to owning this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, subpar screen protector
on August 26, 2024
Posted by: Sweetcake00
[This review was collected as part of a promotion.] I LOVE my Zflip5. Everything is still optimally working as it should months later but the screen protector is peeling in the middle so it will need to be replaced. I just didn't think so soon. If this wasn't an issue it would be PERFECT.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy ZFlip purple
on August 26, 2024
Posted by: Des2619
[This review was collected as part of a promotion.] I loved my Zflip when first getting it. Absolutely love the purple color. In 2 years I've replaced the phone twice and it's broken again! The screen breaks everytime so easily. The first time my screen was lifting from the phone. I don't even want to replace it anymore I just want a different phone. Love the new galaxy ai feature and all the updates on searching my picture.
Value
2
Response from Samsung USBy Social Commerce, August 28, 2024
Hi Des2619,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unanticipated situations in life like falling into the pool with your device still in hand, to shattering the screen while carrying in your shopping bags, to accidentally losing our phone, or to when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Samsung Support. We're always here to help you in every way that we can! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unanticipated situations in life like falling into the pool with your device still in hand, to shattering the screen while carrying in your shopping bags, to accidentally losing our phone, or to when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Samsung Support. We're always here to help you in every way that we can! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US