Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
Glad I Switched!!!
on August 12, 2024
Posted by: HaMa89
[This review was collected as part of a promotion.] I've been a longtime ...fruit...customer. (Sorry) The bulkiness started getting in the way of every day life. I saw the Z Flip 5 and HAD to have it. I made the switch over 6 months ago and I have NOT regretted my decision. I've become a lifelong Samsung fan! Not to mention the convenience of Galaxy AI. This phone is so versatile. I love that I can flip it closed and tuck it away when not in use. I definitely give it 2 thumbs up!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life isn't great!
on August 12, 2024
Posted by: Britters86
[This review was collected as part of a promotion.] I mostly love my flip 5 for the fact that it's small and compact. I love using the flip as it's own kick stand by folding in half for video calls or watching videos. I love that Samsung allows you to customize your phone. My least favorite this is battery life on this phone stinks. I'm constantly having to charge my phone several times a day. Other than that I love it, but I probably won't buy another one due to the battery life.
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Salutations Britters86,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you have any questions for us after reviewing these resources or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you have any questions for us after reviewing these resources or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Prime innovation
on August 12, 2024
Posted by: Jmoney
[This review was collected as part of a promotion.] I have been a samsung user for years and with every upgrade my mind is blown. The features are better than any phone I've used. From the camera quality and durability to the processing speed and power I love everything about it. And the latest A.I. improvements are out of this world. As a business owner, I have the capability to run everything off my phone and have unlimited access to new, better and easier ways to operate and create. And the foldability of the z flip line is remarkable. There is no crease or indication that the screen has a bend point even after months of use. And both inner and outer screen function great while being able to take a lot of stress. I've dropped my phone so many times without damage I'm surprised
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It can be better if the internet works better
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] It's bad when you get on line keeps kicking me off buffering alot
Value
2
Response from Samsung USBy Social Commerce, October 25, 2024
Howdy Love2shop,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity. If you would like any further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity. If you would like any further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is realiable!
on August 12, 2024
Posted by: Esmeralda1M
[This review was collected as part of a promotion.] I love all of my galaxy items, I have all electronic are from samsung, tvs, phone, fridge, stove, etc. I especially love the AI features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the form factor
on August 12, 2024
Posted by: NiceGuy
[This review was collected as part of a promotion.] I find the phone's form factor ideal: compact and portable, yet capable of expanding when needed.
The screen cover required replacement after seven months of use, which was disappointing.
Gemini AI's functionality is comparable to online paraphrasing tools.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fell in love
on August 12, 2024
Posted by: Shimmer
[This review was collected as part of a promotion.] I got this phone for my husband and he has absoutely fell head over heels for it. One thing he loves is that he can set the phone half open on a table and take pictures easily. (His hands shake so it's hard to get decent pictures) He has mentioned that he this is his favorite phone that he has ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen is not good
on August 12, 2024
Posted by: MovingAlong
[This review was collected as part of a promotion.] Screen is already blacking out after only a few months. I have a different phone on the way now. I refuse to sink money into this one. It's never been dropped and had a case and screen protector the whole time.
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Howdy MovingAlong,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations like falling into the lake with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations like falling into the lake with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US