Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
High quality phone, big improvement from flip 4
on July 29, 2024
Posted by: Andy24
[This review was collected as part of a promotion.] Massive upgrade from the flip4. The feel is very premium, it's quick and high quality. Silver color is awesome. Loaded with Galaxy AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to use
on July 29, 2024
Posted by: Mike42
[This review was collected as part of a promotion.] This product security is out of the world, most secure I ever had, easy to use, and easy to work with, a whole lot of improve features like photo, camera, messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Thing Since Sliced Bread!
on July 29, 2024
Posted by: Gboi82
[This review was collected as part of a promotion.] I've had this phone for about a month and I must say I am over the moon happy with it. I love the small form of it and it fits directly iny pocket. I simply love amd adore this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sturdy and reliable
on July 29, 2024
Posted by: GrantK
[This review was collected as part of a promotion.] I use my phone daily for communication, games, and social media. I open and close my phone at least 100 times a day. So far, the hinge and screen still look brand new.
I have had every version of this phone and previous versions suffered delamination of the screen protector within 6-8 months. After a year, this one is still going strong
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung phone
on July 29, 2024
Posted by: Phonez
[This review was collected as part of a promotion.] I am still learning about this phone but haven't received any issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on July 29, 2024
Posted by: Fosterkeefe
[This review was collected as part of a promotion.] I love using my phone for messaging friends. I use the Galaxy AI to make fun background
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone has some fun things
on July 29, 2024
Posted by: Michael
[This review was collected as part of a promotion.] I like how this phone folds making it easier to fit in my pocket and the AI features for circling and searching is a huge help. My two complaints is the battery life drains rather fast and I wish that we could do more on the outer display. Love the Samsung echo system.
Value
3
Response from Samsung USBy Social Commerce, October 24, 2024
Hi Michael,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out the articles titled, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please let us know by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out the articles titled, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please let us know by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent as usual.
on July 29, 2024
Posted by: QueenofSpades
[This review was collected as part of a promotion.] Love this phone. It's so much more convenient to carry then a bar style phone. It has literally changed my life. And the new galaxy AI features just take it over the top. All my next phones will also be a flip style Samsungs. I can't imagine going back!
Value
5
Written by a customer while visiting Samsung US