Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
Great for work
on July 29, 2024
Posted by: Lacily
[This review was collected as part of a promotion.] I feel like the fold feature I use the most at work. I can keep my phone closed but still check for important notifications. The camera could be better but it still is pretty amazing. I live how compact the phone is so if I throw it in my scrubs pocket I have no fear of it falling out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's flip-in fantastic
on July 29, 2024
Posted by: SahBagellord
[This review was collected as part of a promotion.] It's a great daily driver and helps with my job even without being in full mode. Galaxy AI has also helped me in the gaming scene with finding locations in game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Unique in so many ways
on July 29, 2024
Posted by: Mmorsi
[This review was collected as part of a promotion.] It's different and gives things other phones can't small form when it needs to be yet just as big when want it to be very easy to use but could use bigger battery and the cover screen it use better software highly recommended overall
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Absolutely smitten!
on July 29, 2024
Posted by: Froppy055
[This review was collected as part of a promotion.] I upgraded to the flip 5 from the flip 3 (another amazing phone) and I instantly fell in love.
The outer screen is such a life saver for times I can't open the phone or don't want to, it's just so convenient and doesn't take away from the phone it adds a lot to it. The versatility of it as well is just spectacular!!
The phone itself inside looks similar to the predecessors but it's quality has improved as well as the hinge! It's a LOT more durable then the previous flagship devices which I love. The only gripe I have is the battery life and camera but I can overlook that because everything else makes up for it. The galaxy AI features also make searching online and identifying things SO much easier, it has its downsides but again the good outweighs the bad. Overall I highly recommend this product and I'm in love even now with this beautiful device.
The outer screen is such a life saver for times I can't open the phone or don't want to, it's just so convenient and doesn't take away from the phone it adds a lot to it. The versatility of it as well is just spectacular!!
The phone itself inside looks similar to the predecessors but it's quality has improved as well as the hinge! It's a LOT more durable then the previous flagship devices which I love. The only gripe I have is the battery life and camera but I can overlook that because everything else makes up for it. The galaxy AI features also make searching online and identifying things SO much easier, it has its downsides but again the good outweighs the bad. Overall I highly recommend this product and I'm in love even now with this beautiful device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite Phone In Over 10 Years
on July 29, 2024
Posted by: GalaxyAI
[This review was collected as part of a promotion.] This phone has been an absolute dream. The Galaxy AI text and picture features are amazing. Having a cover Screen makes every day life so much easier. Would recommend this phone 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I can't go back to straight phones
on July 29, 2024
Posted by: SMoore
[This review was collected as part of a promotion.] I will never be able to go back to a regular straight phone. The Z Flip 5 stays in my pocket and has never given me problems of falling out. If I need to secure it somewhere else then my backpocket, then I can hang it on my necklining of my shirt. It's convenient and to me it holds up to anything you need a phone to do, there's no shortcomings. Do you know how convenient it is to just prop your phone up to take a picture or watch a movie?!! Galaxy AI is a new feature but has been been helpful and fun to use in text and in creating wallpapers. Galaxy's Z Flip series had just been getting better every year and I can't see myself going back to anything that's not the Z Flip series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Flip 5, AWESOME!!!!
on July 29, 2024
Posted by: MzQN31
[This review was collected as part of a promotion.] I have the Galaxy Z Flip 5 as an upgrade to my Galaxy Z Flip 4, and it is OUTSTANDING! The graphics and ease of use make this device a breeze and absolute joy to use for messaging and game play as well. The Galaxy AI features add to the fun and brilliance of Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
LoVe how compact it is!
on July 29, 2024
Posted by: TrishaJo
[This review was collected as part of a promotion.] As a lady with minimum or non-existing pockets, this device is compact and easy to store just about anywhere. Being able to add a wristlet makes it very easy to just slide on my arm and not have to worry about losing it. This is my 3rd flip and they have all lasted around 6 months or so before the bend starts to break. I will not get another one because of this. The first time it happened, my screen was useless and I lost everything. I had to go without a phone for a little over a week as well. I love this phone. I love all the features and the size, but it just doesn't hold up to opening and closing.
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Salutations TrishaJo,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of a taxi on the way to catch a flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in beautiful condition. If you have any questions or if you would like any further assistance after reviewing the resources that have been shared, please let us know by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of a taxi on the way to catch a flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in beautiful condition. If you have any questions or if you would like any further assistance after reviewing the resources that have been shared, please let us know by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US