Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4
Love it..almost totally!!
on May 14, 2024
Posted by: Nikkikings
[This review was collected as part of a promotion.] I love my Galaxy flip. It does everything I wanted to do. There are so many features that in the 3 months that I've had it I still don't think I know everything. However, in the first month of owning this phone the inside screen stopped working. I was given a replacement and within 2 days there was already something wrong with my screen again. The two tiny little dots of light coming through my screen have not been enough for me to put this phone down. Honestly it's a great phone if you aren't abusive to your phones like I have been.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love It!!!
on May 14, 2024
Posted by: LovestheFlip
[This review was collected as part of a promotion.] O love my phone. I use it for streaming, games, literally everything. There are some features that I had to get used to but overall, I don't think I'd go back to a regular phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the Samsung I had been waiting for...
on May 14, 2024
Posted by: RonK8s
[This review was collected as part of a promotion.] My flip phone does it all calls, text message, and photos.
I think of of the coolest options built into the design is the actual design. When taking pics it is so easy to get a steady hand just by using the fold in the phone to create your phone stand. Works great in both the face forward and outer cameras. Easy to take selfies a little more than arms length away. If that is a thing. The auto mode features on the camera always takes great shots. When you are one the go, the phone folds into a compact like state and fits into your pocket easily. The front screen let's you answer your phone without opening it and gives you access to your calendar and several other apps. It is the most convenient phone I have ever had. Even with its foldable design the phone is stillslim and sleek. I don't know how they did it, but the crease in the phone does not affect the view or the functionality and use of the phone, it is seamless. I love my Samsung Galaxy Flip 5! It is the phone I never knew I needed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung ear buds very reliable
on May 14, 2024
Posted by: Jubay1999
[This review was collected as part of a promotion.] Samsung products have always been reliable for me, Galaxy Note 9 i have same phone for 7 years now,, Samsung Ear buds for two years. And my Samsung Tablet over 7 years with no issues. Samsung products quality of sound, pictures and navigation has been my go too. When taking photos friends and family would admire the quality of my photos. New advertising for Galaxy AL and other products, im excited to see more and looking forward to upgrading to Samsung Galaxy Flip phone. Thank you Samsung for being the best part of my electronics selection! You Rock!
Jubay
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung ZFlip 5 for me is an excellent product
on May 15, 2024
Posted by: 1BitsetMary
[This review was collected as part of a promotion.] Samsung ZFlip 5 for me is an excellent product. It has a beautiful design. I play frequently on the phone and the battery lasts all day even after 4 months since I bought it. The best thing about it is that it can be folded. It takes good photosI use the galaxy ai a lot. Circle search helps me find clothes and shoes that I would like to have. The chat assistant helps me chat with friends. Generative edit turns my photos into masterpieces
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product
on May 15, 2024
Posted by: Mesho77
[This review was collected as part of a promotion.] I love this phone; as a lady, it's very chic, lightweight, and fits any purse or wallet size. As a touch phone very efficient and sturdy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Z Flip 5 - The Best In Its Field!
on May 15, 2024
Posted by: Diser616
[This review was collected as part of a promotion.] The foldable features are fantastic and really unique and useful. The performance is top notch. However, the physical design limits some areas like cameras and battery life. Even then, the phone is delightful and very fun to use
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Investment
on May 15, 2024
Posted by: Mimi3535
Expertise:Intermediate
I wanted to love the phone but it's starting to fall apart. The molding around the phone that holds the glass in place is falling out. I heard that this happened with other models but nothing about this particular phone. There are times that the phone goes rogue and keeps calling the same phone number over and over again even though I haven't dialed the number. Other times I it wouldn't let me use the keyboard and keeps closing down the web browsers. AND the phone is round 6 months old.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 16, 2024
Hi there Mimi3535, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5 with us. We completely understand how important the functionality of your device is to your continued usage and enjoyment. We have provided below a link to help you perform a factory reset of your device and keep all of your data. We have also provided links to your warranty information and Samsung Support Team if this experience with your device continues. They can also work with you directly to troubleshoot and repair the display. Lastly, we have provided a link to a great article that helps our customers care for these special devices and have peace of mind. Thank you for being a Samsung customer. -Elizabeth
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062029/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062029/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US