Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
perfection at its greatest
on April 23, 2024
Posted by: Untiltheend7314
[This review was collected as part of a promotion.] I feel like everything about the phone is perfection. I wouldn't trade it or consider any other device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's so easy to put in my pocket
on April 23, 2024
Posted by: Silentboy
[This review was collected as part of a promotion.] I love this phone because it makes it so easy to keep in my pocket and not breaking it, I also really like that I can just slide my little screen and use my card which makes it so much easier to pay at stores! Lastly I really enjoy watching videos on it because I don't always have to hold it and do something else while still being able to watch the video because of its flip ability.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Most beautiful smart phone
on April 23, 2024
Posted by: Shayne
[This review was collected as part of a promotion.] I have using this for more than 6 month now and everyone who looked my phone is asking what is this beautiful smartphone. It is really easy to set up the front screen and so much fun to use this smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek, modern and a conversation piece
on April 24, 2024
Posted by: maxjames01
[This review was collected as part of a promotion.] Good phone. love it. It is absolutely beautiful and has fufilled my every need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flip 5 perfection
on April 24, 2024
Posted by: RocknRolla34
[This review was collected as part of a promotion.] Love this phone! The convenience of being able to put in pocket is amazing. Going to events with a large phone was for the birds. Didn't lose any functionality moving to a smaller phone. This will be the new wave of the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Flipping mechanism very sturdy
on April 25, 2024
Posted by: Baehler
[This review was collected as part of a promotion.] Galaxy flip z4 stands up to heavy use in GF' purse and very nice how we can access Galaxy AI without flipping it open
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A step away from your traditional phones.
on April 25, 2024
Posted by: Milo089
[This review was collected as part of a promotion.] Eventually, upgraded features can only do so much. The way you interact with the Flip 5 is so refreshing!
Convenient size when folded - you can put this little guy anywhere.
I love the dual screen feature when slightly folded. Even though this isn't exclusive for this device, it feels much more intuitive.
Can't take a selfie or video from far away? This is a big one for me when working out. You can fold 90 degrees, turn camera on and start recording.
I love the dual screen feature when slightly folded. Even though this isn't exclusive for this device, it feels much more intuitive.
Can't take a selfie or video from far away? This is a big one for me when working out. You can fold 90 degrees, turn camera on and start recording.
And of course, the outer screen. So much customization which is great. People keep asking what futuristic phone this is because the folding is a wow factor to them!
Overall a fantastic device. Looking forward to the next one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great and innovative phone but...
on April 25, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone is the meaning of innovation and style itself, some people say a weak point of the phone is the camera or it's fragility. Let me tell you 2 things about that:
1. There are MANY users from different brands with good camera reviews that have complimented the Z flip 5 camera, it's a GREAT option for selfies and photos in different angles. I just love taking pictures with it and the quality is always amazing.
2. About the fragility of the phone... Well that is true indeed. It's kind of fragile but still I can say it's pretty tough. I bought mine in September and noticed a bubble forming in the middle part of the phone in March so I stopped opening and closing it. Then after another month (April) a black spot appeared in the screen :/
I must say it did appear after I hit it accidentally with the table but it wasn't that hard and it had the silicone cover on, so I was surprised about this.
Even with the black spot, the phone it's still working, so I'll just go fix it.
1. There are MANY users from different brands with good camera reviews that have complimented the Z flip 5 camera, it's a GREAT option for selfies and photos in different angles. I just love taking pictures with it and the quality is always amazing.
2. About the fragility of the phone... Well that is true indeed. It's kind of fragile but still I can say it's pretty tough. I bought mine in September and noticed a bubble forming in the middle part of the phone in March so I stopped opening and closing it. Then after another month (April) a black spot appeared in the screen :/
I must say it did appear after I hit it accidentally with the table but it wasn't that hard and it had the silicone cover on, so I was surprised about this.
Even with the black spot, the phone it's still working, so I'll just go fix it.
In conclusion, this phone is a great choice but you have to be really careful with it!! (Or buy a hard rock cover)
Value
3
Response from Samsung USBy Social Commerce, April 26, 2024
Hey there Amichan, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We love hearing how much you love the features and functionality of your device. We love hearing your love for taking selfies and the flexibility of your device. We understand how important the durability of your device is and can offer peace of mind in this matter with Customer Care+ protection plans that will allow y ou to keep your device and be a little more worry free. Please reach out to us if you have any questions. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US