Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - White
Average customer rating
4.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
22
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
3
76%of customers recommend this product.
(
22 out of
29)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - White
Customer Rating
1
Swing and a HUGE Miss
on March 24, 2022
Posted by: Exsamsungfan
Expertise:Expert
I have had this device for exactly a month as of yesterday. I am scratch that was a huge galaxy fun and user.... mind you I was in the mobile industry as well. The camera is great and in my opinion that's the only win. The phone is laggy, does not get great signal at all (would love to blame the carrier but wasn't an issue with my last Samsung device), the battery is trash (I haven't charge a phone this much since my LG days 20 something years ago). Just an overall poor experience... to make things worst you can't even apply it as a trade in for something else since it's too new. Also the operating system does not support multiple apps (I have 20+ apps as of now that cannot be updated). Save your money and wait for the next one or look into a different brand. This device has me ready to leave the brand as a whole, which says a lot since I have an entire Samsung ecosystem!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S21 FE 5G, having issues with the battery and some apps. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Please go to Google Play Store and check if APP is still available since its developers manage the app's updates and compatibility. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144371036
Have a great day.
^Charles
Please go to Google Play Store and check if APP is still available since its developers manage the app's updates and compatibility. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144371036
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Galaxy phone yet
on February 23, 2022
Posted by: FrustratedAsCanBe
from Phoenix, Az
I have had nothing but issues with this phone. It will randomly not send texts (and there is no way to find out if your texts went through or not unless you do that terrible and intrusive confirmation report), the camera quality is about the same as the original Galaxy S phones, the fingerprint is unusable, the battery life is terrible and it drains significantly faster on the lower end than it does when fully charged, the charging port has been loose since I got it and it won't charge well. It doesn't sound like much, but on a daily basis it's extremely frustrating. I wish typing on an iPhone wasn't terrible because I'd absolutely switch permanently otherwise.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
The Worst Galaxy so far
on May 28, 2022
Posted by: Lrfch
from FL
Expertise:Expert
I have Galaxy since the first one and this is the worst of the worst
Is so bad that not even Samsung accept it for trade, so is really really BAD
Is so bad that not even Samsung accept it for trade, so is really really BAD
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Lrfch, thank you for your feedback on your Galaxy S21 FE. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on February 6, 2022
Posted by: BlancoDiablo2022
from Lancaster, CA
Expertise:Expert
I originally bought a pixel 6 pro because of all the media hype and it turns out that phone was/is a piece of junk (overheats and shuts off during a webex job interview). I seen this phone come out from a little ad and very little media attention due to the s22 launching. I decided to give it my attention and so I looked at the specs and found they fixed a lot of the bugs in the original s21 like call quality and sound. The camera was downgraded a bit but I really could care less. I bought the 256/8 model and am very pleased with the fact that it is not a 1200 phone and it out performs the original s21 in the areas I find important. great job Samsung. Not everyone cares about the stupid camera. Its literally the least important thing I find on a PHONE
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can we say vindictive
on February 22, 2022
Posted by: Just be fair
from Waco Texas
Bought the Galaxy S21 FE 128 about a month ago. Left a negative review with low ratings and now my volume has a mind of it's own. I made no changes and the volume is being lowered without me even touching the phone. Kinda coincidental if you ask me. Samsung, put it back and leave my phone alone!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Smooth
on March 6, 2022
Posted by: Dewey
Expertise:Intermediate
Love this phone. It has a great amount of excellent features (everything from Dex to the 120Hz screen, and much more)! The one thing I wish Samsung still offered would be an expandable memory slot. Otherwise, this phone is an excellent value for the price.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on April 11, 2022
Posted by: sahc1987
from Miami
Expertise:Intermediate
[This review was collected as part of a promotion.] Nice phone with great performance and camera for good price
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly Amazing!
on April 11, 2022
Posted by: abbas30
from Las Vegas
[This review was collected as part of a promotion.] I have been using this phone for over a month now, and I it is now the best phone I have owned! For the price, it is one of the finest phones out there with amazing features and camera. The only problem I have is there is no SD card slot. Please Samsung, bring back the SD card.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US