Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,883 Reviews)
Rating breakdown 16,883 reviews
5 Stars
14,892
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Best phone yet
on March 20, 2023
Posted by: Unluckysleepymeat
[This review was collected as part of a promotion.] I was using iPhone 12 pro max and thing the S23 if a far better phone.
Written by a customer while visiting Samsung US
Customer Rating
3
No major upgrade
on March 20, 2023
Posted by: Polexican
[This review was collected as part of a promotion.] Came from a Note20 ultra. I don't feel this phone is an upgrade and it was 3 years old.
Response from Samsung USBy Debra, Social & Commerce, March 22, 2023
Good day Polexican, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the best experiences while using our products. At Samsung, our products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. There are quite a few differences between the Galaxy S23 Ultra and the Note 20 Ultra. With the Galaxy S23 Ultra, you have a larger battery that has been upgraded to 5,000 mAh versus the Note 20 Ultra's at 4,500 mAh. You also have more storage options available on the Galaxy S23 Ultra: 256GB with 8GB RAM, 512GB and 1TB with 12GB RAM. The Galaxy S23 Ultra is powered by the world's fastest Snapdragon processor, so performance is not an issue with this device. Another huge difference between these devices is the cameras. The Galaxy S23 is unmatched with its 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. That's just a few differences between these devices, although many more exist. Rest assured, you have chosen an awesome phone and indeed you have upgraded from the Note 20 Ultra. For your convenience I have included your device manual below to help you get to know your new device better. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/smartphones/galaxy-s23-ultra/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-note20-ultra-5g&device-3=samsung-galaxy-s23
Written by a customer while visiting Samsung US
Customer Rating
4
Random restarts
on March 20, 2023
Posted by: Mrmgoo262
[This review was collected as part of a promotion.] I use my phone for everything. Every day it restarts at least one time. It is very annoying. Outside of that, its a great phone
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra Review
on March 20, 2023
Posted by: HEYSAMSUNG
[This review was collected as part of a promotion.] Wow, love this device. Have used it as my work phone, but the battery/camera/screen are amazing. Using a Galaxy Fold 4 for my personal, but between the two, you cannot go wrong!
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features!
on March 20, 2023
Posted by: Dilkirani
[This review was collected as part of a promotion.] I use my device for work, school and play. I love taking pictures of my kids everyday because of the camera quality. The zoom feature is amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
Was worth the wait and all my hype
on March 20, 2023
Posted by: TheWaitIsOver
[This review was collected as part of a promotion.] I made the mistake of going to a different phone that was not a Galaxy it was a Samsung but it wasn't the Galaxy and I was miserable. I went to two different galaxies prior to this one and of course there was always something wrong with him. Well the S21 Ultra was my fault because it was not what they said it was I shouldn't have bought it. The second one was a note not for me I've been wanting this one from the beginning but Financial situations prevented this. But I finally managed to make it happen and I've never been so happy definitely lived up to my expectations!
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is so much better
on March 20, 2023
Posted by: Tinkerbelly
[This review was collected as part of a promotion.] At first, I didn't think that this phone was too much different than my old phone, but since I got it, there are a lot of things that have been improved, such as, photos. I can definitely see the difference in the pictures I took with this phone compared to my S21 Ultra. The pictures are so much clearer!
Written by a customer while visiting Samsung US
Customer Rating
5
As good as you hoped it would be
on March 20, 2023
Posted by: TerryNova
[This review was collected as part of a promotion.] I've had a Galaxy since the Note 10. Switching from the other company was the best choice I ever made. I went from the S21 to the S23 & the improvements were very noticeable. I mostly use my phone for consuming content and photography/filming. The 4 most important things to me are an amazing camera, long battery life, high def display, and fast speeds. The S23 nails all of that. This phone starts up so much faster than my last one and jumping around apps is quick and smooth. I've yet to run out if battery during the day which didn't happen with my S21, plus the charge times are lightining quick. Most important, the camera is wonderful. I've always been the only to take family photos, and now, the final product I send everyone is top notch. The greatest thing for me though is the integration with social media apps. So far, the amazing Galaxy cameras didn't translate over to the SM apps. So far, it looks like that problem has been resolved, and for creating content on these apps, this feature is essential. Overall, I recommend everyone grab the Galaxy S23 & if you've been thinking of switching over, it'll be the best choice you ever made.
Written by a customer while visiting Samsung US